Express Service Advisor

Dch-Auto-Group; New Brunswick (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short & Long-Term Disability

Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Job summary

DCH Brunswick Toyota is seeking an Express Service Advisor to greet customers, assess vehicle concerns, and coordinate with technicians for efficient service. The role emphasizes clear communication and accurate service estimates in a fast-paced shop.

Ideal candidates have prior service-advisor experience, strong customer focus, and comfort explaining technical details. Bilingual abilities are preferred, and CDK familiarity is a plus. Benefits and competitive pay offered.

Qualifications

• High School diploma or equivalent; 18+ years old.
• Bilingual preferred; focus on customer satisfaction.
• Experience as Service Advisor/Service Writer.
• Strong verbal and written communication; explain technical terms clearly.
• CDK experience is a plus.

Responsibilities

• Greet customers and assess vehicle performance concerns or service requests.
• Write repair orders and develop clear, accurate service estimates.
• Communicate needs and recommendations between customers and technicians.
• Partner with technicians to explain inspection results and maintenance needs.
• Verify warranty and service contract coverage when applicable.
• Communicate service updates, completion times, and pricing.
• Recommend additional maintenance or repairs based on inspections.
• Maintain accurate customer and service records in dealership systems.
• Keep customers informed of service specials and value-added offerings.

Skills

Bilingual

Service Advisor

Customer focus

Verbal communication

Written communication

CDK experience

Education

High school diploma or equivalent

Tools

CDK

Job description

Dealership:L0701 DCH Brunswick ToyotaDCH Brunswick ToyotaNow Hiring: Express Service AdvisorLove cars and helping people? Come hang out with us at DCH Brunswick Toyota!Pay: $60,000 to $80,000Schedule: Full-Time, with every other Saturday off.Reports to Fix Ops ManagerWhy Join Our Team?DCH Brunswick Toyota is proudly backed by Lithia & Driveway, New Jersey's largest auto group. We have earned a stellar reputation for delivering top-quality new and pre-owned vehicles. We are committed to excellence in every interaction to ensure our customers have a delightful experience with every purchase, lease, or service visit.What You'll DoGreet customers and assess vehicle performance concerns or service requestsWrite repair orders and develop clear, accurate service estimatesCommunicate needs and recommendations, being the liaison between customers and technicians.Partner with technicians to explain inspection results and maintenance needs in a customer-friendly wayVerify warranty and service contract coverage when applicableCommunicate service updates, completion times, and pricingRecommend additional maintenance or repairs based on vehicle inspectionsMaintain accurate customer and service records in dealership systemsKeep customers informed of service specials and value-added offeringsWhat You'll BringBilingual PreferredPrevious Service Advisor/Service Writer experience,Professional with focus on customer satisfactionStrong verbal and written skillsCommunicate technical terms to non-technical audience.CDK experience, a plus!Create a truly memorable experience for our customersWork well in a team environment.Valid Driver's License with acceptable driving recordTotal RewardsThe estimated annual earnings for this position ranges from $60,000 to $80,000. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual sales and gross profit, and bonuses based on individual manufacturer approvability, customer pay labor per RO, and flat rate hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.