Express Service Advisor

Gordie Boucher Ford of Kenosha, Inc; Kenosha (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Job summary

Gordie Boucher Ford of Kenosha, Inc. is hiring an Express Service Advisor to greet customers, document service needs, and open repair orders. You will communicate with technicians, provide status updates, and explain estimates clearly to ensure timely, quality service.

We value a positive attitude, professional appearance, and strong multitasking ability in a fast-paced dealership environment. Basic computer skills and a valid driver’s license are required.

Qualifications

• Strong customer-service and communication skills required.
• Professional appearance and demeanor essential.
• Ability to multitask and stay organized in a fast-paced service drive.
• Comfortable using computers and dealership software; willing to learn.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Document services and vehicle concerns accurately.
• Open and maintain repair orders in dealership systems.
• Conduct basic vehicle walk-arounds and note conditions.
• Recommend routine maintenance per manufacturer guidelines.
• Update customers on vehicle status and explanations.
• Coordinate with technicians to address customer concerns and approvals.
• Ensure timely completion and pickup of vehicles.
• Maintain a clean, professional service-drive environment.

Skills

Customer-service

Communication

Positive attitude

Professional appearance

Detail-oriented

Multitasking

Explain information clearly

Fast-paced environment

Computer literacy

Valid driver's license

Job description

Express Service Advisor

What You’ll Do

• Greet customers promptly and professionally when they arrive for service.
• Listen carefully to customer concerns and accurately document requested services and vehicle concerns.
• Open and maintain repair orders using dealership computer systems.
• Perform basic vehicle walk-arounds and document the vehicle’s condition.
• Recommend routine maintenance and services based on manufacturer guidelines and vehicle needs.
• Communicate with technicians and the Service Department to ensure customer concerns are properly addressed.
• Provide customers with updates regarding the status of their vehicle.
• Explain recommended services, repairs, estimates, and completed work in a clear and professional manner.
• Review repair orders with customers and obtain necessary approvals before additional work is performed.
• Help coordinate Express Service operations, including oil changes, tire services, brakes, batteries, filters, inspections, recalls, and other routine maintenance.
• Maintain accurate customer and vehicle information.
• Follow dealership and Ford policies, procedures, and customer-service standards.
• Help ensure vehicles are completed and returned to customers in a timely manner.
• Provide a professional and welcoming experience from vehicle drop-off through pickup.
• Assist with scheduling future maintenance and service appointments.
• Maintain a clean, organized, and professional service-drive environment.
• Work closely with Service Advisors, technicians, parts personnel, and management to provide an exceptional customer experience.

What We’re Looking For

• Positive attitude and strong work ethic.
• Excellent customer-service and communication skills.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize responsibilities.
• Comfortable using computers and learning dealership software.
• Ability to explain information clearly to customers.
• Basic automotive knowledge is helpful, but automotive experience is not required.
• Previous customer-service, retail, sales, or automotive experience is a plus.
• Valid driver’s license and acceptable driving record.
• Willingness to learn and grow within the dealership.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Express Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.