Express Service Advisor

Kendall Cadillac; Eugene (OR); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Competitive pay plan

Substantial bonus program

Career path development opportunities

Competitive paid time off and paid/vol

Discounts on parts, service andvehicle

Medical, Dental and Vision insurance

Paid Life insurance

401(k) plan with Fidelity

Accident and Illness supplementalplans

Job summary

Kendall Auto Group is seeking an Express Service Advisor for its Anchorage service team. The role focuses on delivering outstanding customer service, coordinating with technicians and sales staff to identify and sell maintenance and repairs, and ensuring accurate documentation of vehicle history and repairs.

The ideal candidate will have strong communication skills, solid time management, and a background in a dealership environment. Service-writing experience is not required, but preferred.

Qualifications

• High level customer service experience.
• Ability to demonstrate time management, strong work ethics, and strong communication skills.
• Dealership experience preferred.
• Experience in service writing is not required.

Responsibilities

• Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verify work was properly performed and diagnosed.
• Research vehicle history to make educated recommendations.
• Inputting and maintaining customer information.
• Complete work tasks in an efficient and organized manner.
• Use telephone, email, and chat systems to communicate with customers throughout the day.
• Schedule service appointments.

Skills

Customer service

Time management

Communication skills

Dealership experience (preferred)

Job description

Express Service Advisor

Job type

Full Time

Location

6930 Old Seward Hwy. Anchorage, AK 99518

Full Job Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Anchorage, Alaska. We are looking for an Express Service Advisor to join our Toyota Express Maintenance team. At Kendall Toyota of Anchorage our Service Department is a fast-paced environment serving clients throughout the community.

• Competitive pay plan
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off and paid personal leave
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key. Experience in service writing is not required, but dealership experience is preferred.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT!