Kendall Toyota Express Service Advisor

Cadillac; Anchorage (AK); On-site; USD 42,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Substantial bonus program

Career path development opportunities

Paid time off and paid personal leave

Discounts on parts, service and veh. p

Medical, Dental and Vision insurance

Paid Life insurance

401(k) plan with Fidelity

Accident and Illness supplemental

Job summary

Kendall Toyota of Anchorage, a part of Kendall Auto Group, is seeking an Express Service Advisor to join the Toyota Express Maintenance team in Anchorage, Alaska. The role emphasizes strong customer service, time management, and clear communication as you coordinate between customers, technicians, and sales staff.

We offer competitive pay with a substantial bonus program, career development opportunities, and a comprehensive benefits package including health, dental, and vision insurance, 401(k)

Qualifications

• Proven strong customer service skills.
• Ability to multi-task.
• General knowledge of automobiles and their maintenance.
• Valid driver’s license with clean driving record.
• Dealership experience preferred (not required for service-writing duties).

Responsibilities

• Interface with customers, technicians, and sales staff to identify and sell repairs and maintenance.
• Verify work performed and diagnosed correctly.
• Research vehicle history to make educated recommendations.
• Input and maintain customer information accurately.
• Complete tasks efficiently and in an organized manner.
• Communicate with customers via phone, email, and chat throughout the day.
• Schedule service appointments.

Skills

Customer service

Time management

Work ethic

Communication skills

Job description

# Kendall Toyota Express Service AdvisorAPPLY NOW##### Job typeFull Time##### Location6930 Old Seward Hwy. Anchorage, AK 99518### Full Job DescriptionKendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Anchorage, Alaska. We are looking for an Express Service Advisor to join our Toyota Express Maintenance team. At Kendall Toyota of Anchorage our Service Department is a fast-paced environment serving clients throughout the community.Some of the benefits of working with Kendall are: • Competitive pay plan • Substantial bonus program • Career path development opportunities • Competitive paid time off and paid personal leave • Discounts on parts, service and vehicle purchases for you and your immediate family • Medical, Dental and Vision insurance • Paid Life insurance • 401(k) plan with Fidelity • Accident and Illness supplemental plansCustomers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key. Experience in service writing is not required, but dealership experience is preferred.Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.Join Kendall Auto Group and START SOMETHING GREAT!#### RequirementsCandidates must have proven strong customer service skills, the ability to multi-task, and general knowledge of automobiles and their maintenance. A valid driver’s license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.