Express Lube Service Advisor

Kendall Ford Inc; Fairbanks (AK); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive pay DOE

Substantial bonus program

Career path development opportunities

Competitive paid time off and paid лич

Discounts on parts, service andvehicle

Medical, Dental and Vision insurance

Paid Life insurance

401(k) plan w/ Fidelity

Accident and Illness supplementalPlans

Job summary

Kendall Auto Group in Fairbanks is seeking an Express Lube Service Advisor to join our Express Lube Team in a fast-paced service department. You will interact with customers, technicians, and sales staff to recommend repairs, verify work, and schedule service appointments.

We value strong customer service, multi-tasking, and clear communication. A valid driver’s license and clean driving record are required; join a family-owned company with career growth opportunities and competitive benefits.

Qualifications

• Experience in service writing is not required, but dealership experience is preferred.
• Proven strong customer service skills and the ability to multi-task.
• General knowledge of automobiles and their maintenance.
• A valid driver’s license and good driving record are required.

Responsibilities

• Duties include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verify work was properly performed and diagnosed.
• Inputting and maintaining customer information and scheduling service appointments.

Skills

Customer service

Communication skills

Time management

Dealership experience

Job description

Overview

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Fairbanks. We are looking for an Express Lube Service Advisor to join our Express Lube Team. At Kendall Auto Mall in Fairbanks, our Service Department is a fast-paced environment serving clients throughout the community.

Benefits

• Competitive pay DOE


• Substantial bonus program


• Career path development opportunities


• Competitive paid time off and paid personal leave


• Discounts on parts, service and vehicle purchases for you and your immediate family


• Medical, Dental and Vision insurance


• Paid Life insurance


• 401(k) plan w/ Fidelity


• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be that first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.

Duties

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Alaska, Idaho, Oregon, Montana, and Washington. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!

Qualifications

Experience in service writing is not required, but dealership experience is preferred. Candidates must have proven strong customer service skills, the ability to multi-task, and general knowledge of automobiles and their maintenance. A valid driver’s license a good driving record are required.