Express Lube Advisor

Honda Cars of Rockwall; Rockwall (TX); On-site; USD 42,000 - 76,000; Full time

Job summary

Honda Cars of Rockwall is seeking an Express Lube Advisor to greet customers, assess maintenance needs, and coordinate express services. You will document repair orders, communicate recommendations and timelines, and work with technicians to ensure timely completion.

Ideal candidates have automotive service experience, comfort with dealership systems, and a customer-first mindset. This onsite role requires flexible availability including evenings and weekends.

Qualifications

• Previous experience in automotive service or customer-facing roles.
• Familiar with express maintenance workflows and routine vehicle services.
• Able to document work orders and communicate clearly with customers.
• Comfortable using computers and dealership management systems.

Responsibilities

• Greet customers promptly and make a positive first impression.
• Provide service recommendations based on maintenance needs.
• Schedule express maintenance services and coordinate timelines.
• Communicate costs clearly and keep customers updated.
• Maintain customer records and document work in dealership systems.
• Collaborate with technicians to ensure timely service completion.
• Promote maintenance programs and customer satisfaction.

Skills

Customer service

Express maintenance

Oil changes

Tire rotations

Multi-point inspections

Dealership systems

Tools

Dealership software

Job description

Dealership:L0352 Honda Cars of RockwallHonda Cars of RockwallPut your career in drive and apply today!Pay: Commission, based on performanceSchedule: This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.Reports to: Service ManagerWorkplace: Onsite - Rockwall, TXWhy Join Our Team?Join Honda Cars of Rockwall and become part of Lithia & Driveway (NYSE: LAD), a Fortune 500 company (#123! - 2026) and one of North America's largest automotive retailers. As an Express Lube Advisor, you'll help deliver an exceptional customer experience while building a rewarding career with outstanding growth and development opportunities.What You'll DoGreet customers promptly and create a positive first impression in the service drive.Provide exceptional customer service by understanding vehicle maintenance needs and recommending appropriate services.Schedule and coordinate express maintenance services, including oil changes, tire rotations, multipoint inspections, and other routine maintenance.Communicate service recommendations, timelines, and costs clearly and professionally.Maintain regular contact with customers throughout the service process and ensure a seamless experience from check-in to vehicle delivery.Partner with technicians and service team members to ensure quality repairs and timely service completion.Identify opportunities to enhance the customer experience and build long-term customer relationships.Accurately document customer concerns, service requests, and completed work in dealership systems.Follow all company, manufacturer, and safety procedures while maintaining a professional appearance and work area.Help drive service department success by promoting maintenance programs and ensuring customer satisfaction.What You'll BringYou will have a valid driver's license with an acceptable driving record.You have previous experience in automotive service, express maintenance, retail automotive, or a customer-facing environment.You have knowledge of routine vehicle maintenance services, including oil changes, tire rotations, and multi-point inspections.You can accurately create and maintain repair orders, service recommendations, and customer records.You are comfortable using computers, tablets, and dealership management systems.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.