Express Lube Advisor

L0352 Honda Cars of Rockwall; Rockwall (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Job summary

Honda Cars of Rockwall, part of Lithia & Driveway, is hiring an Express Lube Advisor to greet customers, assess maintenance needs, and coordinate express services with the service team. You’ll recommend services, provide timelines and costs, and maintain clear customer communication through to vehicle delivery.

Successful candidates will have experience in automotive service or customer-facing roles, be comfortable with computers and dealership systems, and work a flexible schedule including

Qualifications

• Greet customers promptly and create a positive first impression in the service drive.
• Understand vehicle maintenance needs and recommend appropriate services.
• Schedule express maintenance and coordinate oil changes, tire rotations, and multipoint inspections.

Responsibilities

• Document customer concerns, service requests, and completed work in dealership systems.
• Communicate service recommendations, timelines, and costs clearly and professionally.
• Maintain regular contact with customers to ensure a seamless experience from check-in to delivery.
• Partner with technicians to ensure quality repairs and timely service completion.
• Promote maintenance programs and contribute to dealership KPI targets.

Skills

Customer service

Schedule coordination

Communication

Documentation

Education

High School diploma

Tools

DMS

Job description

Dealership: L0352 Honda Cars of Rockwall Honda Cars of Rockwall

Pay: Commission, based on performance

Schedule: This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.

Reports to: Service Manager

Workplace: Onsite - Rockwall, TX

Why Join Our Team?

Join Honda Cars of Rockwall and become part of Lithia & Driveway (NYSE: LAD), a Fortune 500 company (#123! - 2026) and one of North America's largest automotive retailers. As an Express Lube Advisor, you'll help deliver an exceptional customer experience while building a rewarding career with outstanding growth and development opportunities.

What You'll Do

• Greet customers promptly and create a positive first impression in the service drive.
• Provide exceptional customer service by understanding vehicle maintenance needs and recommending appropriate services.
• Schedule and coordinate express maintenance services, including oil changes, tire rotations, multipoint inspections, and other routine maintenance.
• Communicate service recommendations, timelines, and costs clearly and professionally.
• Maintain regular contact with customers throughout the service process and ensure a seamless experience from check-in to vehicle delivery.
• Partner with technicians and service team members to ensure quality repairs and timely service completion.
• Identify opportunities to enhance the customer experience and build long-term customer relationships.
• Accurately document customer concerns, service requests, and completed work in dealership systems.
• Follow all company, manufacturer, and safety procedures while maintaining a professional appearance and work area.
• Help drive service department success by promoting maintenance programs and ensuring customer satisfaction.

What You'll Bring

• You will have a valid driver's license with an acceptable driving record.
• You have previous experience in automotive service, express maintenance, retail automotive, or a customer-facing environment.
• You have knowledge of routine vehicle maintenance services, including oil changes, tire rotations, and multi-point inspections.
• You can accurately create and maintain repair orders, service recommendations, and customer records.
• You are comfortable using computers, tablets, and dealership management systems.
• High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!