Express Lube Advisor

Lithia-; Missoula (MT); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Commission-based earnings

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Chrysler Jeep Dodge of Missoula is seeking an Express Lube Advisor to greet customers, listen to concerns, and recommend appropriate services based on vehicle condition.

You will collaborate with technicians in a busy service department in Missoula, MT, with flexibility for evenings, weekends and holidays. The role features a commission-based pay plan with a target earning range of $50k–$85k annually. Open availability and a friendly, customer-focused approach are essential.

Qualifications

• Experience in customer service or sales.
• Strong communication and interpersonal skills.
• Good time management and organization.
• Typing ability to enter repair orders.
• Valid driver's license in state of residence.

Responsibilities

• Greet customers on arrival and listen to concerns.
• Recommend services and repairs based on vehicle condition.
• Explain services and upsell where appropriate.
• Enter repair orders accurately in the system.
• Collaborate with technicians to ensure quality service.
• Follow up to ensure customer satisfaction and retention.

Skills

Customer service

Sales

Communication

Time management

Typing

Computer literacy

Education

High School diploma or equivalent

Tools

Automotive service software

Job description

Dealership:L0134 Lithia Chrysler Jeep Dodge of MissoulaLithia Chrysler Jeep Dodge of MissoulaHiring: Express Lube AdvisorPay: Commission plan with estimated earnings of $50k - $85k annuallySchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Service Department Hours: Monday through Friday; 7 am - 6 pm: Saturday; 8 am - 3 pmWhy Join Our Team?Competitive Compensation: Enjoy a competitive pay that reflects your skills and dedication to excellence.Quality of Life: We believe in promoting a work environment that respects your personal time and wellbeing, ensuring a balanced and fulfilling career.Personal Growth: With access to ongoing training programs, we support your career progression and encourage you to reach your full potential.Supportive Team Environment: Become part of a team that values collaboration, communication, and mutual support, where your contributions are recognized and valued.What You'll DoGreet customers upon their arrivalListen to customer concerns and questions, providing accurate information and adviceRecommend appropriate services and repairs based on customer needs and vehicle conditionProvide detailed explanations of services and repairs to customersUpsell additional services and products to enhance customer satisfaction and vehicle performanceMaintain customer records and follow up on service requestsCollaborate with technicians and the service department to ensure accurate service deliveryEnsure high levels of customer satisfaction and retention through exceptional serviceWhat You'll BringProven experience in customer service or salesCommunication skills – communicates effectively with othersTime management – managing one's own time and time of othersTyping – ability to type efficiently in order to enter repair ordersProficiency with computer systems and software used in automotive service management.Acceptable driving record and a valid driver's license in your state of residenceTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.