Express Lane Service Advisor: Fast-Paced Auto Care Growth

Gossettvwg; Memphis (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive medical, dental, and vision coverage

Paid factory and dealership training

Employee Discounts on vehicle purchases, parts, and service

Supportive work environment

Company Paid Health Insurance

401-K with Company Match

Paid Vacation Time Up To 4 Weeks

Paid Holidays

Job summary

Gossett Volkswagen of Germantown is seeking an energetic Express Lane Service Advisor to join our service team in Memphis. This role focuses on ensuring quick and efficient maintenance services, interacting positively with guests, and providing transparency throughout the service process.

The ideal candidate will have at least one year of relevant experience and strong customer service skills. Benefits include competitive compensation, paid training, and comprehensive health coverage.

Qualifications

• Minimum 1+ years of experience in an automotive service or fast-paced customer service environment.
• High-volume mentality with a strong focus on team dynamics.
• Familiarity with the automotive service industry is required.
• Proficient computer skills.

Responsibilities

• Welcome Express Lane guests and gather data.
• Perform vehicle walk-arounds and recommend maintenance.
• Prepare complete cost estimates before work begins.
• Communicate directly with technicians to minimize wait times.
• Provide proactive updates to guests about vehicle status.
• Review invoices with customers and ensure satisfaction.
• Follow up with clients to maintain service standards.

Skills

Customer service

Consultative advising

Workflow coordination

Tools

Dealer management systems (CDK/ADP)

Job description

Gossett Volkswagen of Germantown is seeking an energetic Express Lane Service Advisor to join our service team in Memphis. This role focuses on ensuring quick and efficient maintenance services, interacting positively with guests, and providing transparency throughout the service process.

The ideal candidate will have at least one year of relevant experience and strong customer service skills. Benefits include competitive compensation, paid training, and comprehensive health coverage.