Express Lane Auto Service Advisor - High Earnings & Growth

Westbury Jeep Chrysler Dodge; Wantagh (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) Retirement Plan with company m

Employee discounts on vehicles, parts,

Life Insurance

STD & LTD

Employee Recognition Programs

Paid Training and Career Advancement

Job summary

Merrick Jeep Chrysler Dodge Ram, part of the VIP Automotive Group, is actively hiring an Express Lane Service Advisor to join our fast-paced, high-volume service department in a welcoming Nassau County location.

The role includes greeting customers, writing RO's, recommending care, upselling services, and coordinating with technicians to keep customers informed and satisfied. Base salary is $70,000–$110,000 annually, plus commissions and performance bonuses, with comprehensive benefits.

Qualifications

• 2+ years of Automotive Service Advisor or Service Writer experience.
• Express lane or quick service experience preferred.
• Strong communication, sales, and customer service skills.
• Ability to multitask in a fast-paced dealership environment.
• Strong organizational and problem-solving abilities.
• Professional appearance and clean driving record.
• Valid driver’s license.

Responsibilities

• Greet customers and provide exceptional customer service.
• Write repair orders (ROs) accurately and efficiently.
• Assist customers with maintenance recommendations including oil changes, brakes, tires, batteries.
• Recommend and upsell additional maintenance and repair services.
• Coordinate workflow between technicians, dispatchers, and customers.
• Communicate repair timelines, approvals, and service updates.
• Ensure repair orders are properly completed and closed.
• Maintain high customer satisfaction and retention scores.
• Schedule and manage express service appointments.

Skills

Customer service

Sales

Communication

Multitasking

Organization

Job description

Merrick Jeep Chrysler Dodge Ram, part of the VIP Automotive Group, is actively hiring an Express Lane Service Advisor to join our fast-paced, high-volume service department in a welcoming Nassau County location.

The role includes greeting customers, writing RO's, recommending care, upselling services, and coordinating with technicians to keep customers informed and satisfied. Base salary is $70,000–$110,000 annually, plus commissions and performance bonuses, with comprehensive benefits.