Express Lane Service Advisor | High-Earning Auto Service

Merrick Jeep Chrysler Dodge Inc; Town of Hempstead (NY); Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Vision Insurance

401(k) Retirement Plan with company "

Résumé du poste

Merrick Jeep Chrysler Dodge Ram in Town of Hempstead, NY is seeking an experienced Express Lane Service Advisor/Service Writer to join its fast-paced, high-volume service department.

Base pay includes uncapped bonus potential with a total compensation range of $70,000 to $110,000 annually, plus professional training and career development within a respected dealer group. This role emphasizes customer service, efficient RO creation, and upselling maintenance services.

Qualifications

• Minimum 2 years of Automotive Service Advisor or Service Writer experience.
• Express lane or quick service experience preferred.
• Strong communication, sales, and customer service skills.
• Ability to multitask in a fast-paced dealership environment.
• Strong organizational and problem-solving abilities.
• Professional appearance and positive attitude.
• Valid driver’s license with clean driving record.

Responsabilités

• Schedule and manage express service appointments
• Greet customers and provide exceptional customer service
• Write repair orders (ROs) accurately and efficiently
• Assist customers with maintenance recommendations including oil changes, brakes, tires, batteries, and factory scheduled maintenance
• Recommend and upsell additional maintenance and repair services
• Communicate repair timelines, approvals, and service updates
• Coordinate workflow between technicians, dispatchers, and customers
• Ensure repair orders are properly completed and closed
• Maintain high customer satisfaction and retention scores
• Support daily operations in a fast-paced express service environment

Connaissances

Communication skills

Sales skills

Customer service

Multitasking

Organizational skills

Description du poste

Merrick Jeep Chrysler Dodge Ram in Town of Hempstead, NY is seeking an experienced Express Lane Service Advisor/Service Writer to join its fast-paced, high-volume service department.

Base pay includes uncapped bonus potential with a total compensation range of $70,000 to $110,000 annually, plus professional training and career development within a respected dealer group. This role emphasizes customer service, efficient RO creation, and upselling maintenance services.