Express Department Lead

Chapman Chevrolet; Tempe (AZ); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Team-oriented workplace

Employee discounts

Job summary

Chapman Chevrolet in Tempe, AZ is seeking an Express Department Lead to supervise our quick-service lane. This hands-on role focuses on leading and developing Express Lane staff, directing daily workflow, and ensuring quality and safety standards.

You will monitor performance, coordinate inspections and documentation, resolve customer concerns, and drive improvements to overall department performance in a fast-paced automotive service environment.

Qualifications

• Previous supervisory or leadership experience in a fast-paced retail, automotive, or service environment.
• Automotive service experience or knowledge preferred.
• Strong leadership, communication, problem-solving, and customer service skills.
• Ability to make quick decisions, adapt to changing priorities, and resolve operational challenges.
• Self-motivated with the ability to take initiative and drive improvements.
• Ability to work in a fast-paced hands-on environment with energy and accountability.
• Valid driver's license with a clean driving record; background check may be required.

Responsibilities

• Lead, train, coach, and supervise Express Lane employees to maximize productivity and department standards.
• Direct daily workflow, set the pace for production, and address obstacles quickly.
• Monitor employee performance, provide feedback, and maintain training and records.
• Ensure inspections, MPVIs, and service documentation are completed properly.
• Resolve customer concerns promptly while maintaining satisfaction.
• Inspect completed work for quality and compliance with standards.
• Monitor inventory and equipment; communicate priorities to the Service Director.
• Review department performance, prepare reports, and implement improvement plans.
• Identify opportunities to improve processes, productivity, and customer service.
• Maintain a safe, organized, and productive work environment with compliance to policies.

Skills

Leadership

Communication

Problem solving

Customer service

Decision making

Initiative

Adaptability

Job description

Job Title: Express Department Lead
Company: Chapman Chevrolet
Address: 1717 E Baseline Rd, Tempe, AZ 85283
Schedule: Monday-Friday, Rotating Saturdays
Pay: $65k-80k per year

About the Company

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

About the Role

The Express Lane Shop Supervisor oversees the daily operations of our quick-service department, keeping the team productive, the workflow moving, and service quality high. This is a hands-on leadership role responsible for supervising and developing employees, resolving operational challenges, maintaining quality and safety standards, and ensuring an exceptional customer experience.

The ideal candidate is energetic, decisive, adaptable, and able to lead in a fast-paced automotive service environment.

Responsibilities

• Lead, train, coach, and supervise Express Lane employees to maximize productivity and maintain department standards.
• Direct daily workflow, set the pace for production, and address obstacles quickly to keep operations moving efficiently.
• Monitor employee performance, provide feedback, and maintain training, equipment, and department records.
• Ensure proper completion of inspections, multi-point vehicle inspections (MPVIs), video processes, and other required service documentation.
• Resolve customer concerns and operational issues promptly while maintaining a high level of customer satisfaction.
• Inspect completed work to ensure quality, accuracy, and compliance with manufacturer and company standards.
• Monitor inventory, equipment condition, and department needs; communicate priorities and recommendations to the Service Director.
• Review department performance, prepare reports, and develop and implement action plans to improve operations and support department growth.
• Identify opportunities to improve processes, productivity, customer service, and overall department performance.
• Maintain a safe, organized, and productive work environment while ensuring compliance with company policies and safety procedures.

Qualifications

• Previous supervisory or leadership experience in a fast-paced retail, automotive, or service environment preferred.
• Automotive service experience or knowledge preferred.
• Strong leadership, communication, problem-solving, and customer service skills.
• Ability to make quick decisions, adapt to changing priorities, and effectively resolve operational challenges.
• Self-motivated with the ability to take initiative, identify opportunities, and drive continuous improvement.
• Ability to work effectively in a fast-paced, hands-on environment with a high level of energy and accountability.
• Valid drivers license with a clean driving record
• Must be able to pass a background check

Compensation & Perks

• Competitive Pay: $65k-80k
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays