Express Department Lead

Chapman Bell Rd. Mazda; Tempe (AZ); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Career growth

Team-oriented workplace

Employee discounts

Volunteer opportunities

Sundays closed

Job summary

Chapman Chevrolet in Tempe, AZ seeks an Express Department Lead to supervise the Express Lane Shop. This hands-on leadership role focuses on training staff, ensuring quality, and maintaining efficient workflows in a fast-paced automotive service environment.

The ideal candidate is energetic, decisive, and adaptable with strong communication and customer service skills. You will oversee daily operations, ensure safety, and drive department performance and growth.

Qualifications

• Experience leading in a fast-paced retail or automotive service setting.
• Strong leadership and communication skills with a focus on service quality.
• Ability to identify issues, resolve problems quickly, and coach staff.

Responsibilities

• Lead, train, coach, and supervise Express Lane employees to maximize productivity and department standards.
• Direct daily workflow, set production pace, and remove obstacles to keep operations moving.
• Monitor performance, provide feedback, and manage training, equipment, and records.
• Ensure inspections, MPVIs, video processes, and service documentation are completed.
• Resolve customer concerns promptly while maintaining high customer satisfaction.
• Inspect completed work for quality and compliance with standards.
• Monitor inventory and department needs; communicate priorities to the Service Director.
• Review performance, generate reports, and implement improvement plans.
• Identify opportunities to improve processes, productivity, and service levels.
• Maintain a safe, organized, and compliant work environment.

Skills

Leadership

Communication

Problem-solving

Customer service

Decision-making

Adaptability

Job description

Job Title: Express Department Lead
Company: Chapman Chevrolet
Address: 1717 E Baseline Rd, Tempe, AZ 85283
Schedule: Monday-Friday, Rotating Saturdays
Pay: $65k-80k per year

About the Company

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

About the Role

The Express Lane Shop Supervisor oversees the daily operations of our quick-service department, keeping the team productive, the workflow moving, and service quality high. This is a hands-on leadership role responsible for supervising and developing employees, resolving operational challenges, maintaining quality and safety standards, and ensuring an exceptional customer experience.

The ideal candidate is energetic, decisive, adaptable, and able to lead in a fast-paced automotive service environment.

Responsibilities

• Lead, train, coach, and supervise Express Lane employees to maximize productivity and maintain department standards.
• Direct daily workflow, set the pace for production, and address obstacles quickly to keep operations moving efficiently.
• Monitor employee performance, provide feedback, and maintain training, equipment, and department records.
• Ensure proper completion of inspections, multi-point vehicle inspections (MPVIs), video processes, and other required service documentation.
• Resolve customer concerns and operational issues promptly while maintaining a high level of customer satisfaction.
• Inspect completed work to ensure quality, accuracy, and compliance with manufacturer and company standards.
• Monitor inventory, equipment condition, and department needs; communicate priorities and recommendations to the Service Director.
• Review department performance, prepare reports, and develop and implement action plans to improve operations and support department growth.
• Identify opportunities to improve processes, productivity, customer service, and overall department performance.
• Maintain a safe, organized, and productive work environment while ensuring compliance with company policies and safety procedures.

Qualifications

• Previous supervisory or leadership experience in a fast-paced retail, automotive, or service environment preferred.
• Automotive service experience or knowledge preferred.
• Strong leadership, communication, problem-solving, and customer service skills.
• Ability to make quick decisions, adapt to changing priorities, and effectively resolve operational challenges.
• Self-motivated with the ability to take initiative, identify opportunities, and drive continuous improvement.
• Ability to work effectively in a fast-paced, hands-on environment with a high level of energy and accountability.
• Valid driver’s license with a clean driving record
• Must be able to pass a background check

Compensation & Perks

• Competitive Pay: $65k-80k
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays