Express Attendant: Fast-Paced Casino Service (Tips)

Churchill Downs Incorporated; Northern (KY); Hybrid; USD 22,000 - 26,000; Full time

Job summary

Oxford Casino Hotel in Oxford, Maine, part of Churchill Downs Incorporated, seeks an Express Attendant to deliver exceptional guest service, maintain a clean store experience, and process guest orders with POS accuracy. The role emphasizes prompt service, quality products, and a friendly, team-oriented environment.

The position requires excellent customer service skills, ability to work in a fast-paced setting, and a commitment to confidentiality and safety.

Qualifications

• Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
• Must be able to multi-task.
• Ability to communicate effectively, both written and verbal, and body language.
• This position requires sufficient experience, education and job knowledge to meet current business needs.

Responsibilities

• Adheres to all SOPs.
• Delivers items ordered by Guests.
• Ability to cash-handle.
• Uses POS to enter orders for Kitchen personnel and close out checks.
• Uses equipment such as pizza oven, merry chef and hot dog warmer.
• Acts as a role model for the company and responds to questions positively.
• Mantains high attention to detail.
• Works under stressful situations in small quarters.
• Ability to work in non-smoking area.
• Communicates via telephones, bulletin boards, and communication book.
• Speaks with Guests to maintain great guest relations and loyalty.
• Maintains confidentiality and security of information.
• Adheres to applicable laws and operates within guidelines.

Skills

Multi-tasking

Customer service

Effective communication

Policy/unknown requirement

Job description

Oxford Casino Hotel in Oxford, Maine, part of Churchill Downs Incorporated, seeks an Express Attendant to deliver exceptional guest service, maintain a clean store experience, and process guest orders with POS accuracy. The role emphasizes prompt service, quality products, and a friendly, team-oriented environment.

The position requires excellent customer service skills, ability to work in a fast-paced setting, and a commitment to confidentiality and safety.