Express Attendant

Churchill Downs Incorporated; Northern (KY); Hybrid; USD 22,000 - 26,000; Full time

Job summary

Oxford Casino Hotel in Oxford, Maine, part of Churchill Downs Incorporated, seeks an Express Attendant to deliver exceptional guest service, maintain a clean store experience, and process guest orders with POS accuracy. The role emphasizes prompt service, quality products, and a friendly, team-oriented environment.

The position requires excellent customer service skills, ability to work in a fast-paced setting, and a commitment to confidentiality and safety.

Qualifications

• Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
• Must be able to multi-task.
• Ability to communicate effectively, both written and verbal, and body language.
• This position requires sufficient experience, education and job knowledge to meet current business needs.

Responsibilities

• Adheres to all SOPs.
• Delivers items ordered by Guests.
• Ability to cash-handle.
• Uses POS to enter orders for Kitchen personnel and close out checks.
• Uses equipment such as pizza oven, merry chef and hot dog warmer.
• Acts as a role model for the company and responds to questions positively.
• Mantains high attention to detail.
• Works under stressful situations in small quarters.
• Ability to work in non-smoking area.
• Communicates via telephones, bulletin boards, and communication book.
• Speaks with Guests to maintain great guest relations and loyalty.
• Maintains confidentiality and security of information.
• Adheres to applicable laws and operates within guidelines.

Skills

Multi-tasking

Customer service

Effective communication

Policy/unknown requirement

Job description

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Property: Oxford Casino · Hotel & Sportsbook

Pay Range: 16.00-19.00 + tips

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

JOB SUMMARY

The Express Attendant will contribute to the success of Oxford Casino by providing customer service to all guests and team members. They will create an experience for all guests by providing them with prompt service, quality products, and maintaining a clean and comfortable store experience. Excellent customer service skills are required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Adheres to all Standard Operating Procedures, (SOPs).

2. Delivers items ordered by Guests.

3. Ability to cash-handle.

4. Uses point of sale equipment to enter orders for Kitchen personnel, and close out checks.

5. Uses equipment such as pizza oven, merry chef and hot dog warmer.

6. Is a role model for the company and responds to questions positively.

7. Must be detail oriented

8. Must be able to perform under stressful, demanding situations in perhaps small quarters of four feet or less, with four foot access.

9. Ability to work in non-smoking area.

10. Works with communication devices such as telephones, and bulletin boards and communication book.

11. Speaks with Guests to maintain great guest relations and provides opportunities for loyalty to occur.

12. Maintains confidentiality and security of relevant information.

13. Maintains an awareness of applicable laws and operates within those guidelines.

REQUIRED SKILLS AND ABILITIES

Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.

• Must have the ability to multi-task.
• Service food orders for internal and external guests.
• Demonstrated ability to communicate effectively, both written and verbal, and body language.
• This position requires sufficient experience, education and job knowledge to meet current business needs.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Required prolonged standing and walking with mobility. Bending and reaching from a level height to 6 feet. Ability to lift, carry, and push items up to 40 pounds such as Food Service carts with no hindrance. Normal hearing, vision, and hand/eye coordination and manual dexter.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#OneOxford

SALARY RANGE

$16.00-$19.00 + tips

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.