Export Logistics Specialist

Grifols; Chapel Hill (NC); Hybrid; USD 45,000 - 75,000; Full time

Job summary

An established industry player in healthcare is seeking an Export Logistics Specialist to join their dynamic team. This role involves preparing export orders and ensuring compliance with U.S. regulations, while coordinating with various stakeholders to optimize shipping processes. The ideal candidate will have a strong background in customer service and export shipping, along with excellent communication skills. This hybrid position offers the opportunity to work both onsite and remotely, making it a perfect fit for those looking to balance work and personal commitments. Join a company that values innovation and quality in improving human health.

Benefits

Medical Insurance

Vision Insurance

401(k) Plan

Qualifications

• 2 years of experience in customer service or 7-10 years of relevant business experience.
• Proficiency with automated customer service and sales systems.

Responsibilities

• Prepare export orders and shipping documentation for international customers.
• Coordinate with freight forwarders and airlines to optimize transportation.
• Ensure compliance with export regulations and handle urgent customer requests.

Skills

Customer Service

Export Shipping

Communication Skills

Knowledge of US Customs Laws

Proficiency with Automated Systems

Education

B.S. or B.A. degree

Tools

Automated Customer Service Systems

Job description

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Grifols has been a leader in the healthcare industry since 1909, creating innovative products and services based on ethics, quality, and responsibility. The company focuses on fulfilling the needs of patients and healthcare professionals in therapeutics, pharmacy, diagnostics, and blood banking. For over 100 years, Grifols has developed, manufactured, and marketed products to improve human health, including plasma-derived biopharmaceuticals of proven efficacy, quality, and safety. More information can be found at our website.

This position is hybrid (3 days onsite/2 days WFH) at RTP, NC.

Position Overview:

The "Export Logistics Specialist" prepares export orders and related shipping documentation for the assigned regional international territory within the International Customer Service group. Knowledge of U.S. government laws & regulations and compliance is essential to ensure shipment documentation accuracy. The specialist should understand the business context of assignments and be proactive in identifying potential issues. Independent decision-making within a well-defined scope is required. The role demands detail orientation, professionalism in dealings with internal and external contacts, and flexibility to participate in meetings across different time zones, balancing daily order processing with scheduled meetings.

Responsibilities include, but are not limited to:

1. Prepare export orders and shipping documentation, and support colleagues during absences.
2. Stay informed of foreign export/import regulations to ensure timely customs clearance.
3. Coordinate with freight forwarders, airlines, and shipping companies to optimize transportation costs and schedules.
4. Handle urgent customer requests, including lifesaving shipments, expediting orders as needed.
5. Prepare proforma invoices for international customers, considering various pricing categories.
6. Prioritize and process standard and hazardous shipments, ensuring compliance with IATA Dangerous Goods Regulations.
7. Estimate freight costs for bids and quotations.
8. Communicate with foreign consulates for document legalization.
9. Inform customers about product specifications, shipping, order status, and claims.
10. Develop contingency plans for unusual situations.
11. Coordinate special product labeling to meet foreign requirements.
12. Advise sales managers on shipment delays and resolve related issues.
13. Collaborate with other departments to prevent shipment delays and ensure service quality.
14. Maintain country-specific shipping manuals and update related documentation.
15. Audit freight invoices based on negotiated rates.
16. Engage with ex-U.S. customers regarding forecasts, product availability, and orders.
17. Participate in training and seminars on export compliance.

Skills/Qualifications/Education:

• B.S. or B.A. degree.
• 2 years of experience in customer service/export shipping or 7-10 years of relevant business experience.
• Proficiency with automated customer service and sales systems, including databases.
• Knowledge of US Customs and Department of Commerce export laws.
• Excellent interpersonal and communication skills in a marketing and sales environment.

Note: Depending on the specific assignment, relevant experience or education may substitute for the stated requirements.

Work Environment & Physical Requirements:

Office setting with exposure to electrical equipment. Sitting for 6-8 hours, occasional walking, standing, bending, twisting, and lifting up to 25 lbs. Travel within the U.S. may be required. Strong communication skills are necessary for effective interaction with diverse groups.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Manufacturing and Supply Chain
• Industry: Pharmaceutical Manufacturing

Referrals can double your chances of interview success. Benefits inferred include medical, vision insurance, and 401(k).