Export Documentation Representative

MSC Mediterranean Shipping Company SA; Reading, Northern (MA, KY); Hybrid; USD 48,000 - 56,000; Full time

Benefits offered by this job

Health, Rx, Dental & Vision Insurance

Life Insurance up to $50,000

Long-term disability benefits

Flexible Spending Accounts

401K plan with match

Wellness Program initiatives

Job summary

MSC Mediterranean Shipping Company in Reading, MA, seeks an on-site Billing of Lading Amendments Specialist to manage amendments per customer requests while ensuring export/import compliance. You will coordinate with overseas agents to ensure timely, accurate corrections with minimal disruption to operations.

The role requires strong attention to detail, English at an advanced level, and the ability to work under tight deadlines.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• English: advanced.
• Strong attention to details.
• Organized, efficient, and able to manage time effectively.
• Strong customer service mindset, focused, and responsive.
• Ability to work under tight deadlines.
• Great team player.
• Knowledge of MS Excel with the ability to learn new software.

Responsibilities

• Communicates clearly with team members regarding workload, customer particulars, and problems.
• Manage bills of lading amendments according to customer’s requests timely with little to no errors generated.
• Ensure compliance with domestic and foreign export regulations.
• Provides revised Bill of Lading to customers for their review.
• Communicates with customers for clarification on amendments requests and for any additional information customer might need to know regarding correction requests.
• Communicates with overseas agencies to ensure corrections can be applied.
• Presence required on-site 5 days per week
• Performs other duties as required.

Skills

English advanced

Attention to detail

Time management

Customer service

Team player

MS Excel

Education

Bachelor’s degree preferred or equivalent experience

Job description

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

48,000.00 - 56,000.00USD

Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary / Key Responsibilities

Manages all Bill of Lading Amendments according to customer’s request and in compliance with export/import regulations. Provides necessary information to customers regarding the amendment requests and communicates with our overseas agents to assure all Bill of Ladings are corrected timely, accurately, and with minimal impact on the customer’s operations.

Key Duties & Responsibilities

• Communicates clearly with team members regarding workload, customer particulars, and problems.
• Manage bills of lading amendments according to customer’s requests timely with little to no errors generated.
• Ensure compliance with domestic and foreign export regulations.
• Provides revised Bill of Lading to customers for their review.
• Communicates with customers for clarification on amendments requests and for any additional information customer might need to know regarding correction requests.
• Communicates with overseas agencies to ensure corrections can be applied.
• Presence required on‑site 5 days per week
• Performs other duties as required.

This role requires working on‑site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off‑site duties are being performed.

Qualifications & Key Competencies

• Bachelor’s degree preferred or equivalent experience
• English: advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

Preferred skills, experience, education

• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on‑site 5 days per week

Work Authorization

• Authorization to work in the U.S

What We Offer

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long‑term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effectiveday one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• CorporatePartner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company.