Export VIP Client Support Specialist

MSC Mediterranean Shipping Company SA; Chicago, Northern (IL, KY); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life Insurance

Long-term disability

401K Plan

Wellness Program

Discount Programs

Job summary

MSC Mediterranean Shipping Company is seeking an Export VIP Client Support Specialist to ensure top-tier service for VIP cargo customers. You will manage bookings, respond to inquiries, and coordinate with multiple departments to keep shipments moving smoothly.

The role requires on-site presence five days a week in Chicago, with benefits including health and life insurance, disability coverage, and a 401K plan. Prior logistics or shipping experience is preferred.

Qualifications

• Bachelor’s degree or equivalent experience in supply chain, logistics, or customer service.
• Advanced English communication.
• Strong attention to details.
• Organized and able to manage time effectively.
• Strong customer service mindset and responsiveness.
• MS Excel proficiency.

Responsibilities

• Processes booking requests per booking procedure.
• Handles emails and phone calls per customer service procedure.
• Issues needed EMC based on manifest corrector procedure.
• Ensures bookings are rated correctly and communicates rate discrepancies.
• Understands account contracts to communicate rates and stipulations.
• Maintains daily productivity and KPI reports.
• Establishes and maintains relationships with customers via email/phone/meetings.
• Assists Finance in collection of outstanding invoices.
• Losters coordination with US/overseas departments for loading/unloading.

Skills

Customer service

Attention to detail

Team player

English (advanced)

Education

Bachelor’s degree or equivalent

Tools

MS Excel

Job description

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

48,000.00 - 56,000.00USD

Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary/ Key Responsibilities:

Job summary

The Export VIP Client Support Specialist must meet the customer service expectations required by the Department for the VIP customers. Ensures timely and smooth process of cargo while providing outstanding personalized customer service to clients.

Essential functions

• Processes booking request from clients per booking procedure.
• Handles emails & phone calls protocol per customer service procedure.
• Issues needed EMC based on manifest corrector procedure.
• Ensures bookings are rated in the link correctly. Can communicate rate discrepancies.
• Understands account contracts to communicate rates, free time, and stipulations.
• Completes a daily productivity report as part of the tasks assigned by Department.
• Establishes and maintains good relationships with customers (email/phone and F2F meetings).
• Assists and resolves customer inquiries.
• Coordinates with the different departments in the US and overseas to ensure smooth loading / unloading process.
• Manages day to day operations of the assigned accounts.
• Analyzes and discusses with management responses to customer's scorecards and KPI reports on MSC performance.
• Assists Finance department in collection of outstanding invoices.
• Serves as a liaison between overseas offices, different MSC departments, vendors, and customers (is the face of MSC in the eyes of the accounts.)
• Gathers and maintains proficient knowledge of the market and the maritime industry.
• Understands department's procedures and flows.
• Follows MSC policies, procedures, and core values.
• Presence required on‑site 5 days per week.
• Performs other duties, as assigned.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies:

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• English: advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on‑site 5 days per week

Work Authorization

• Authorization to work in the U.S

What We Offer

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effectiveday one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• CorporatePartner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws

If you need a reasonable accommodation for any part of the employment process, please contact us by email [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company.