Export Customer Support

Dixon Valve; Chestertown (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Training opportunities

Tuition reimbursement

Paid time off

Gym reimbursement

Job summary

The Dixon Group, a global family-owned manufacturer based in Chestertown, Maryland, is seeking a detail-oriented Export Customer Support to join our team. This role supports international customers and foreign affiliates by ensuring accurate export documentation, responsive communication, and timely shipment coordination.

Responsibilities include preparing and reviewing export shipping documents, coordinating weekly international shipments, maintaining records, and communicating clearly with

Qualifications

• High School diploma or equivalent required.
• Strong customer service mindset with a positive, professional attitude.
• Effective written communication skills and active listening abilities.
• Strong attention to detail and organizational skills.
• Ability to analyze issues, problem-solve, and manage competing priorities.
• Comfort working in a fast-paced, deadline-driven environment.
• Proficiency with computers and common business software, including Microsoft Office, Google Workspace, and other job-related applications.

Responsibilities

• Provide professional and responsive support to internal teams, international customers, and foreign affiliates.
• Communicate clearly and effectively via email with both internal and external partners.
• Prepare, review, and maintain export shipping and compliance documentation.
• Organize and coordinate documentation for weekly international shipmentsTrack open items, follow up as needed, and help ensure timely resolution.
• Maintain accurate records in accordance with company policies and export requirements.

Skills

Customer service

Written communication

Attention to detail

Organization

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Location: 1 Dixon Square, Chestertown, MD 21620

Work Hours: 8:00 AM to 5:00 PM, Monday through Friday

Pay Range: $18 to $23 per hour

Make the Right Connection—Build Your Career with Dixon!

The Dixon Group is seeking a detail-oriented and customer-focused Export Customer Support to join our team in Chestertown, MD!

This role is essential to supporting our international customers and foreign affiliates by ensuring accurate export documentation, responsive communication, and timely shipment coordination.

If you enjoy working in a fast-paced environment, take pride in accuracy, and value delivering excellent service, this is a great opportunity to build your skills in international operations and logistics.

At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

What You’ll Do

• Provide professional and responsive support to internal teams, international customers, and foreign affiliates
• Communicate clearly and effectively via email with both internal and external partners
• Prepare, review, and maintain export shipping and compliance documentation
• Organize and coordinate documentation for weekly international shipmentsTrack open items, follow up as needed, and help ensure timely resolution
• Maintain accurate records in accordance with company policies and export requirements

What We're Looking For

• High School diploma or equivalent required
• Strong customer service mindset with a positive, professional attitude
• Effective written communication skills and active listening abilities
• Strong attention to detail and organizational skills
• Ability to analyze issues, problem-solve, and manage competing priorities
• Comfort working in a fast-paced, deadline-driven environment
• Proficiency with computers and common business software, including Microsoft Office, Google Workspace, and other job-related applications
• Multilingual skills are not required

What We Offer

• Medical, dental, and vision insurance for you and your family
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!

Who We Are:

The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment.

Join us and be a part of a team that values your contributions and supports your goals!

We do not provide sponsorships to work in the United States.

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)