Export Coordinator - Air

Forward Air Corp.; Euless (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive base pay

Health, dental, vision insurance

401(k) with company match

Employee stock purchase program

Paid time off

Job summary

Forward Air Corp. in Texas is seeking an Export Coordinator for Air to coordinate international shipments, bookings and documentation while ensuring on-time departures and compliance.

The role emphasizes organization, communication, and accuracy, with CargoWise experience and knowledge of air freight concepts. This is an on-site role with collaboration across customers, carriers and internal teams.

Qualifications

• High School Diploma or GED required; undergraduate degree in logistics, supply chain, business, or related field preferred.
• Prior experience in logistics, transportation, or related operations roles.
• Basic understanding of air freight and international shipping concepts preferred.
• Experience with CargoWise or similar TMS/forwarding tools or demonstrated ability to learn systems quickly.
• Strong organizational and communication skills.
• Strong attention to detail and time‑management skills.

Responsibilities

• Assist with coordinating air export shipments from booking through departure under established procedures.
• Prepare and process air export documentation, including air waybills, invoices, and packing lists.
• Enter and maintain shipment data accurately in CargoWise and other systems.
• Track shipment milestones and update internal systems and customers with status information.
• Communicate with airlines, trucking providers, warehouses, and overseas agents to support shipment execution.
• Follow export compliance requirements, airline rules, and internal SOPs.
• Identify documentation discrepancies or shipment issues and elevate to senior team members for resolution.
• Support rate entry, charge validation, and billing accuracy as directed.
• Respond to customer inquiries related to shipment status and documentation.
• Maintain organized and accurate shipment records.
• Support team workflows during peak volumes or service disruptions.
• All other duties as assigned to meet evolving business needs.

Skills

Air freight knowledge

Organizational skills

Communication skills

Time management

Attention to detail

Microsoft Office

Education

High School Diploma or GED

Undergraduate degree in logistics or related field (preferred)

Tools

CargoWise

Microsoft Office 365

Job description

• Locations 1000 S INDUSTRIAL BLVD, Euless, TX, 76040, US 3800 Cabell Drive, Irving, TX, 75063, US
• Job Category Operations: Individual Contributors
• Job Category Logistics and Transportation
• Job Function Operations

Job Description

The Export Coordinator - Air supports international air export operations by coordinating shipment activities and ensuring accurate, timely execution. They assist with booking, documentation, and shipment tracking while working closely with customers, carriers, and internal teams. They support on ‑ time departures and regulatory compliance.

Responsibilities

Assist with coordinating air export shipments from booking through departure under established procedures.

Prepare and process air export documentation, including air waybills, commercial invoices, and packing lists.

Enter and maintain shipment data accurately in CargoWise and other systems.

Track shipment milestones and update internal systems and customers with status information.

Communicate with airlines, trucking providers, warehouses, and overseas agents to support shipment execution.

Follow export compliance requirements, airline rules, and internal SOPs.

Identify documentation discrepancies or shipment issues and elevate to senior team members for resolution.

Support rate entry, charge validation, and billing accuracy as directed.

Respond to customer inquiries related to shipment status and documentation.

Maintain organized and accurate shipment records.

Support team workflows during peak volumes or service disruptions.

All other duties as assigned to meet evolving business needs.

Qualifications

Education: High School Diploma or GED equivalent required; undergraduate degree in logistics, supply chain, business, or a related field preferred.

Prior experience in logistics, transportation, or related operations roles.

Basic understanding of air freight and international shipping concepts preferred.

Experience with CargoWise or similar TMS/forwarding tools or demonstrated ability to learn systems quickly.

Strong organizational and communication skills .

Strong attention to detail and time ‑ management skills.

Ability to follow defined procedures and meet deadlines.

Demonstrated discretion and confidentiality in handling and protecting sensitive information.

Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).

Environment: Comfort commuting to/from and working in a 100% on ‑ site setting (listed in this posting), with travel for related meetings/events.

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#LI-Onsite

#LI-DR1

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.

ADDITIONAL INFORMATION

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.