Export Coordinator

ACL Digital; Neenah (WI); On-site; USD 30,000 - 39,000; Full time

Job summary

ACL Digital is seeking a logistics specialist for a 6-month assignment in Neenah, WI. The role is largely on-site with the warehousing team, interfacing with international customers and Kimberly-Clark staff, with a focus on accuracy and responsiveness.

You will use SAP and SED to manage orders and export documentation, coordinate shipments with vendors and carriers, and strive to meet tight timelines. The ideal candidate brings global logistics experience and a proactive mindset to take on

Qualifications

• Provide exceptional customer service and resolve order inquiries.
• Utilize SAP and SED to maintain accurate order data.
• Ensure export documents are complete and transmitted on time.
• Coordinate shipments with customers, vendors, warehouse, and carriers.

Responsibilities

• Provide exceptional customer service and problem resolution to order inquiries.
• Maintain accurate order and material information using SAP and SED.
• Prepare and transmit export documents correctly and on time.
• Coordinate shipments with customers, vendors, warehouse team and carriers.

Skills

Customer service

SAP

SED

Export documentation

Problem solving

Communication

Independent work

Windows

Excel

SharePoint

Tools

Windows OS

Excel

SharePoint

Job description

Duration : 6 months

Pay Rate : $25/hr W2

Person will be at a desk majority of their day, but need to be onsite to be on the floor with the warehousing team as needed to assist. Mostly dealing with international customers but folks internal to Kimberly-Clark.

The team they'd be working with onsite is a team of 4, person may be working independently often. But seeking someone who is the type to ask for additional job duties/projects, going out of their way to take on additional work not someone waiting to be given directions.

Someone who has worked in a previous Global role would be the best fit= anyone who was in a carrier or logistics type role for a global company having knowledge of shipping materials/products.

Accountabilities:

• Provide exceptional customer service and problem resolution to order inquiries and various questions or issues
• Utilize SAP and SED to complete and maintain accurate order and material information obtained from Procurement, vendors and other sources
• Ensure all required export documents are complete and accurate, as well as, correctly and timely transmitted to appropriate parties
• Work effectively with customers, vendors, warehouse team and carriers to complete and schedule shipments according to delivery date requirements.

Skills:

• Proficient in Windows, Word, Excel and SharePoint
• Strong interpersonal and communications skills in both verbal and written format
• Demonstrated problem solving capabilities
• Ability to work accurately and independently in fast paced environment while meeting established metrics
  • Initial customer response within 24 hours
  • One or less customer service related claim/month
• Previous success as customer service, logistics or procurement operations associates are typically good candidates.

Specific Responsibilities Include:

• Capability and adaptability to assume complete export responsibilities to enable seamless coverage by providing flow-to-the-work and back-up support
  • KTW to KTE Shipments
  • Sales Order Entry (all countries)
  • Support of Quoting and Alternative Sourcing
  • Customer Initiated Claims and Repairs Research/Resolution
  • Other export related activities as requested