Expo/ Support

Mystic Cafe; Lewiston (ID); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

401(k)

Flexible schedule

Meal discount card

Job summary

Mystic Cafe is hiring an Expo/Support Person to run food from kitchen to tables, bus tables, and provide support across service areas. You will greet guests, manage reservations, and help train in multiple support positions to ensure a seamless guest experience.

The role requires understanding of restaurant etiquette, strong customer service, and the ability to work in shifts. Reliable transportation and a professional demeanor are essential.

Qualifications

• Understanding of restaurant etiquette and service functions.
• Familiarity with health and safety regulations.
• Demonstrable customer service and multi-tasking skills.
• Ability to communicate effectively and respectfully, both over the phone and in person.
• Strong organizational skills with the ability to monitor the entire dining and bar area.
• Responsible, enthusiastic, reliable, and professional demeanor.
• Willingness to be cross-trained into other areas.
• Commitment to excellence in your job.
• Availability to work in shifts as needed.
• Good physical condition to walk and stand during an entire shift.
• Must have access to reliable transportation.

Responsibilities

• Welcome guests to the venue
• Understand and identify all menu items
• Answer phones, take messages, and book and manage reservations
• Escort customers to assigned dining or bar areas when needed
• Greet customers upon their departure
• Maintain a clean Expo and reception area
• Cater to guests who require extra attention (e.g., children, elderly) when serving food.
• Assist service staff as needed
• Learn a variety of support positions to aid service staff
• Any other relevant duties as assigned by supervisor or management

Skills

restaurant etiquette

health and safety regulations

customer service

communication skills

organizational skills

professional demeanor

cross-training

excellence

shift availability

physical fitness

transportation access

Job description

Benefits:

• Free uniforms
• 401(k)
• Flexible schedule

Enjoy the benefits of working for a successful company, with comprehensive training, benefits to qualifying employees including a monthly meal discount card to all Happy Day locations, medical and dental insurance, 401(k) with company match, tuition assistance, and daycare reimbursement, and being a partner to the community.

Mystic is currently seeking a Expo / Support Person to join our team. The Expo/Support is responsible for running food from our kitchen to waiting tables. Busing tables when needed and side work for there station. Occasionally greeting guests, providing accurate wait times, escorting customers to the dining and bar areas helping out our Host personnel. Ensuring our guests have a positive experience from the moment they walk in the door until they leave. Other duties will include learning multiple support positions, like to-go's learning our Toast tablet, and helping out with our inventory from time to time.

If you think you can take on these responsibilities with enthusiasm, please read below to see if you qualify!

Responsibilities:

• Welcome guests to the venue
• Understand and identify all menu items
• Answer phones, take messages, and book and manage reservations
• Escort customers to assigned dining or bar areas when needed
• Greet customers upon their departure
• Maintain a clean Expo and reception area
• Cater to guests who require extra attention (e.g., children, elderly) when serving food.
• Assist service staff as needed
• Learn a variety of support positions to aid service staff
• Any other relevant duties as assigned by supervisor or management

Requirements:

• Understanding of restaurant etiquette and service functions
• Familiarity with health and safety regulations
• Demonstrable customer service and multi-tasking skills
• Ability to communicate effectively and respectfully, both over the phone and in person
• Strong organizational skills with the ability to monitor the entire dining and bar area
• Responsible, enthusiastic, reliable, and professional demeanor
• Willingness to be cross-trained into other areas
• Commitment to excellence in your job
• Availability to work in shifts as needed
• Good physical condition to walk and stand during an entire shift
• Must have access to reliable transportation