Expo / Food Runner - BAR

Shakou Restaurants; Barrington (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Shakou Restaurants is seeking an Expo/Food Runner to support staff by delivering food and items to guests in a professional, timely, and friendly manner. You will call orders, coordinate with kitchen and servers, ensure items reach guests at the right temperature, and maintain table cleanliness and guest satisfaction.

No prior experience is required; training may occur. This full/part-time role is located in Barrington, IL, supporting a bustling dining environment.

Qualifications

• Neat and clean uniform and personal hygiene as per policy.
• Positive, collaborative team attitude to support customers.
• High energy and stamina required.
• Ability to stay calm and work efficiently under pressure.
• Excellent interpersonal and customer service skills.

Responsibilities

• Call orders to the kitchen accurately and deliver food to guests promptly.
• Communicate with kitchen and servers; ensure guest satisfaction.
• Deliver items at proper temperature and in presentable condition.
• Arrange food on tables per seating plan and clear dishes as consumed.
• Monitor tables, refill drinks, and provide requested amenities.
• Assist with side work and maintain knowledge of menu and allergies.
• Notify manager of any incorrect orders or issues.
• Support dining area cleaning and utensil preparation.

Skills

Customer service

Interpersonal skills

Multitasking

Calm under pressure

Stamina

Tools

POS systems

Job description

The Expo/Food Runner is responsible for supporting the restaurant staff by delivering food and other items to guests in a professional, timely, and friendly manner.

Essential Duties and Responsibilities

• Accountable for the accurate calling of chits (orders) to the kitchen, organization of prepared food, and delivery and description of all food items to guests while providing exceptional guest service.
• Communicate with all staff, including both kitchens and servers.
• Deliver food and items ordered by guests without delay, at the desired temperature, and in a highly presentable manner.
• Arrange the various food items properly on the table as per the seating plan.
• Clear the dishes as they are consumed.
• Carefully watch tables and fill water glasses and other drinks as appropriate.
• Interact with guests in a friendly and efficient manner; ensure guests’ complete satisfaction by exceeding their expectations – this includes ensuring the table is clean and that utensils, napkins, and other needs have been provided.
• Perform cleaning side work as assigned.
• Maintain complete knowledge of the restaurant’s food and beverage preparation and menu, with the ability to answer customer questions.
• Understand and follow the food allergy procedure and special orders/restrictions.
• Verifies that the food is correct based upon what the customer ordered and to customers’ satisfaction, if incorrect or unsatisfied notify the manager on duty.
• Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.
• Other duties may be assigned as needed.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Report to work in a neat and clean uniform; maintain well-groomed hair and personal hygiene as established by company policy.
• Promote a positive and collaborative employee culture designed to support customer needs.
• High energy and stamina are required.
• Ability to stay calm and work efficiently under pressure.
• Multi-task oriented.
• Excellent interpersonal and customer service skills.
• Basic reading and writing skills.
• Ability to operate point-of-sale systems.
• Comply and execute all safety and sanitation guidelines and procedures.

Education and Experience

• No previous experience is necessary.
• Depending on experience, could be required to shadow another Expo/Food Runner as training.
• Must pass a written test regarding Shakou’s menu.

Full-Time/Part-Time Full-Time and/or Part-Time

Location Barrington