Guest Experience Food Runner

Shakou Restaurants; Barrington (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Shakou Restaurants is seeking an Expo/Food Runner to support staff by delivering food and items to guests in a professional, timely, and friendly manner. You will call orders, coordinate with kitchen and servers, ensure items reach guests at the right temperature, and maintain table cleanliness and guest satisfaction.

No prior experience is required; training may occur. This full/part-time role is located in Barrington, IL, supporting a bustling dining environment.

Qualifications

• Neat and clean uniform and personal hygiene as per policy.
• Positive, collaborative team attitude to support customers.
• High energy and stamina required.
• Ability to stay calm and work efficiently under pressure.
• Excellent interpersonal and customer service skills.

Responsibilities

• Call orders to the kitchen accurately and deliver food to guests promptly.
• Communicate with kitchen and servers; ensure guest satisfaction.
• Deliver items at proper temperature and in presentable condition.
• Arrange food on tables per seating plan and clear dishes as consumed.
• Monitor tables, refill drinks, and provide requested amenities.
• Assist with side work and maintain knowledge of menu and allergies.
• Notify manager of any incorrect orders or issues.
• Support dining area cleaning and utensil preparation.

Skills

Customer service

Interpersonal skills

Multitasking

Calm under pressure

Stamina

Tools

POS systems

Job description

Shakou Restaurants is seeking an Expo/Food Runner to support staff by delivering food and items to guests in a professional, timely, and friendly manner. You will call orders, coordinate with kitchen and servers, ensure items reach guests at the right temperature, and maintain table cleanliness and guest satisfaction.

No prior experience is required; training may occur. This full/part-time role is located in Barrington, IL, supporting a bustling dining environment.