Expert Workers' Comp Claims Examiner

Chubb; Alpharetta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Chubb is seeking a Workers’ Compensation Claims Specialist to deliver superior customer service and manage claim activity for insureds, claimants, agents, and underwriters.

You will keep detailed diary notes, provide timely expense and loss assessments, coordinate investigations, address coverage issues, and guide teammates to timely resolutions while ensuring compliance and sound claim handling.

A licensed adjuster for WC claims is required or must be obtained after hire.

Qualifications

• Adjuster's license for Workers' Compensation claims or must be obtained after hire.
• Bachelor's Degree or equivalent experience preferred.
• Minimum 3 years of Workers' Compensation claim handling experience.

Responsibilities

• Deliver superior customer service and satisfaction through effective interactions with insureds, claimants, agents, underwriters, and others.
• Contribute to collaborative environment by consistently demonstrating teamwork, high motivation, behavior and effort to achieve goals and objectives.
• Provide accurate and timely expense and loss assessments on Lost Time claims.
• Timely and appropriately communicate with internal and external customers relative to account trends, issues, and claim activity.
• Consistently demonstrate fundamentally sound claim handling by achieving compliance in the areas of investigation, coverage, loss assessment, and case management.
• Ensure the establishment, documentation, and execution of appropriate strategies to bring early resolutions to assigned claims.
• Recognize and properly address coverage issues, potential fraud, and subrogation; follow guidelines and completion of reporting forms.
• Keep all files on a current diary system in order to monitor new developments, follow up on requests, update management and respond to all other diary activities in a timely manner.
• Provide guidance and direction to team members with the ultimate goal of managing and resolving a claim.

Skills

Teamwork

Communication

Organizational skills

Time management

Critical thinking

Analytical ability

Interpersonal skills

Adaptability

Education

WC adjuster license

Bachelor's degree or equivalent

Job description

Chubb is seeking a Workers’ Compensation Claims Specialist to deliver superior customer service and manage claim activity for insureds, claimants, agents, and underwriters.

You will keep detailed diary notes, provide timely expense and loss assessments, coordinate investigations, address coverage issues, and guide teammates to timely resolutions while ensuring compliance and sound claim handling.

A licensed adjuster for WC claims is required or must be obtained after hire.