Workers' Compensation Lost Time Claim Examiner

Chubb External; New Haven (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Chubb is seeking a Workers’ Compensation Lost Time Claim Examiner for our Northeast, New York, and New Jersey Region. The successful candidate will handle Connecticut claims from our New Haven office and collaborate with medical providers, attorneys, and vendors to ensure timely, fair resolutions.

This role requires knowledge of state WC statutes, the ability to manage complex cases, and strong communication and time management skills.

Qualifications

• Knowledge of workers’ compensation statutes, regulations, and compliance.
• Experience using data analytics to expedite claim resolutions.
• Strong customer service focus with the ability to manage sensitive cases.
• Excellent time management and multi-tasking with attention to deadlines.
• Willingness to learn and collaborate with leadership and peers.

Responsibilities

• Handle all aspects of lost time workers’ compensation claims from setup to closure.
• Conduct 3-part investigations and obtain facts from insured, claimant, and medical providers.
• Evaluate facts to determine compensation and communicate denials when applicable.
• Prepare investigation and settlement reports for Team Leader review.
• Manage reserves within authority and coordinate with attorneys on hearings.

Skills

Customer service

Communication skills

Time management

Team collaboration

Presentation skills

Analytical thinking

Education

AIC / CPCU coursework or designation

Tools

Microsoft Office Suite

Job description

Chubb is currently seeking a Workers’ Compensation Lost Time Claim Examiner for our Northeast, New York, and New Jersey Region. The successful applicant will be handling claims from Vermont, New Hampshire, Massachusetts, Rhode Island, Connecticut, New York, and New Jersey. The position will report to, and reside in, our New Haven, Connecticut office.

Duties & Responsibilities

• Handles all aspects of workers’ compensation lost time claims from initial set-up, to case closure, ensuring strong customer relations are maintained throughout the process.

• Reviews claim and policy information to provide background for the investigation.

• Conducts 3-part ongoing investigations, obtaining facts and taking statements as necessary, with the insured, claimant, and medical providers.

• Evaluates the facts gathered through the investigation to determine compensation for the claim.

• Informs insureds, claimants, and attorneys of claim denials when applicable.

• Prepare reports on investigation, settlements, denials of claims, evaluations of involved parties, etc.

• Timely administration of statutory medical and indemnity benefits throughout the life of the claim.

• Sets reserves within authority limits for medical, indemnity, and expenses and recommends reserve changes to Team Leader throughout the life of the claim.

• Reviews the claim status at regular intervals and makes recommendations to Team Leader to discuss problems and remedial actions to resolve them.

• Prepares and submits to Team Leader unusual or possible undesirable exposures when encountered.

• Works with attorneys to manage hearings and litigation

• Controls and directs vendors, nurse case managers, telephonic case managers, and rehabilitation managers on medical management and return-to-work initiatives.

• Comply with customer service requests, including special claims handling procedures, file status notes, and claim reviews.

• File workers’ compensation forms and electronic data with states to ensure compliance with statutory regulations.

• Refers appropriate claims to subrogation and secures necessary information to ensure that recovery opportunities are maximized.

• Works with in-house Technical Assistants, Special Investigators, and nurses

• Consultants, telephonic case managers, and Team Supervisors to exceed customer's expectations for exceptional claims handling service.

Technical Skills & Competencies

• Lost Time Claim Examiner position with prior experience in lost time workers’ compensation is preferred but will consider training candidates with strong technical backgrounds in other claim lines or who possess complementary skillsets.

• Requires knowledge of workers’ compensation statutes, regulations, and compliance.

• Ability to incorporate data analytics and modeling into daily activities to expedite the fair and equitable resolution of claims and claim issues.

• Exceptional customer service and focus.

• Ability to openly collaborate with leadership and peers to accomplish goals.

• Demonstrates a commitment to a career in claims.

• Exceptional time management and multi-tasking capabilities with consistent follow-through to meet deadlines.

• Use analytical skills to find mutually beneficial solutions to claims and customer issues.

• Ability to prepare and make exceptional presentations to internal and external customers.

• Conscientious about the quality and professionalism of work product and

• relationships with co-workers and clients.

• Willing to take ownership and tackle obstacles to meet Chubb's quality

• standards for service, investigation, reserving, inventory management, teamwork, and diversity appreciation.

• Superior verbal and written communication skills.

Experience, Education, & Requirements

• Experience working in a customer-focused, fast-paced, fluid environment

• Experience utilizing strong communication and telephonic skills

• Prior experience requires a high level of organization, follow-up and accountability

• Prior workers’ compensation claim handling experience is a plus but not required

• Familiarity with claim handling (healthcare, short-term / long-term disability, auto personal injury protection, medical injury, or general liability) is a plus but not required

• Prior insurance, medical billing, legal or corporate business experience is a plus but not required

• AIC, RMA, or CPCU-completed coursework or designation(s) is a plus but not required

• Proficiency with Microsoft Office Products

• Knowledge of medical terminology is a plus but not required

• Knowledge of bill processing is a plus but not required Proficiency with Microsoft Office Products

• Claim adjuster licenses in Connecticut (all casualty lines), New Hampshire (workers’ compensation), Rhode Island (workers’ compensation), and Vermont (workers’ compensation) are required.

  • If any applicant does not have the required licenses, in current standing, the applicant will have 3 attempts or 3 months, whichever is sooner, from the date-of-hire, to acquire the necessary licenses.