Expert Systems Engineer

Altera Digital Health (India) LLP; United States; Remote; USD 180,000 - 230,000; Full time

Job summary

Altera Digital Health (India) LLP seeks a seasoned Citrix expert to anchor the Citrix Customer Experience team. You will investigate the most complex logon performance issues, develop diagnostic methodologies, and mentor the broader team.

You will work directly with data, AI-assisted analysis tools, Wireshark traces, Citrix Director deep dives, and Power BI dashboards to identify root causes and implement org-wide improvements.

Qualifications

• 5+ years with Citrix Virtual Apps and Desktops, including complex multi-site deployments and performance troubleshooting.
• Expert-level understanding of the Citrix logon process and its phases.
• Deep expertise in Windows Group Policy (GPO) within Citrix VDA environments.
• Proficiency with Citrix Director for in-depth session analysis and real-time troubleshooting.
• Experience with Wireshark or equivalent packet capture tools for logon diagnostics.
• Strong analytical ability to correlate data from Power BI, Azure Log Analytics, event logs, and Citrix Director.
• Experience documenting complex findings and turning them into repeatable runbooks.
• Experience mentoring less senior engineers to raise the team's technical capability.
• Familiarity with AI/LLM tools in an operational context to surface recommendations.

Responsibilities

• Lead the most complex Citrix logon performance investigations and root-cause analyses.
• Develop and refine the diagnostic methodology and repeatable runbooks.
• Mentor junior engineers and elevate the technical capability of the Citrix team.
• Synthesize data from Power BI, Azure Log Analytics, and logs to drive org-wide improvements.

Skills

Citrix XenApp/XenDesktop

Logon process

GPO expertise

Citrix Director

Wireshark

Data analysis

Documentation/Runbooks

Mentoring

AI/LLM tooling

CCE-V certification

Tools

PowerShell

Python

Wireshark

Azure Log Analytics

Logic Monitor

Power BI

Job description

About the Role

We are searching for a deep Citrix expert — someone who has lived and breathed Citrix for years, knows the logon process inside and out, and gets genuinely excited about finding the hidden cause of a 30-second login when it should be 8. As our Expert Systems Engineer , you will be the technical anchor of our Citrix Customer Experience team, responsible for the most complex performance investigations, the development of our diagnostic methodology, and the technical mentorship of the broader team.

You will work directly with data, AI-assisted analysis tools, Wireshark traces, Citrix Director deep dives, Power BI dashboards, and your own hard-won expertise to identify — and eliminate — the root causes of poor Citrix logon performance across a large and varied customer base. Your findings will not stay with one customer; you will be the engine that turns individual discoveries into org-wide improvements.

Required Qualifications

• - 5+ years of deep, hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop), including complex multi-site enterprise deployments, performance tuning, and advanced troubleshooting
• - Expert-level understanding of the Citrix logon process — able to analyze each phase (Session Startup, Brokering, HDX, Authentication, GPO, Profile Load, Interactive Session) and interpret all key VDA and client-side metrics (SSCD, SCCD, NRWD, LPWD, GPVD, PCVD, DMVD, COVD, CAVD, etc.)
• - Deep expertise in Windows Group Policy (GPO) — including design, troubleshooting, and optimization of GPOs in Citrix VDA environments; able to identify settings that impact logon performance and application behavior
• - Proficiency with Citrix Director for in-depth session analysis, logon phase breakdowns, and real-time troubleshooting
• - Experience with Wireshark or equivalent packet capture tools for network-layer logon diagnostics
• - Strong analytical skills with the ability to correlate data from multiple sources (Power BI, Logic Monitor, Azure Log Analytics, event logs, Citrix Director) to identify root causes that are not immediately obvious
• - Demonstrated experience documenting complex findings clearly and transforming them into actionable, repeatable processes and runbooks
• - Experience mentoring less senior engineers and elevating the technical capability of a team

Preferred Qualifications

• - FSLogix deep expertise — container configuration, profile management, optimization, and troubleshooting
• - Experience with Azure cloud infrastructure , including Azure-hosted Citrix deployments, Azure Log Analytics, and Azure AD integration
• - Working knowledge of Citrix StoreFront and Workspace App architecture, including configuration best practices and common performance pitfalls
• - Hands-on experience with proxy settings, WPAD, and auto-proxy detection in enterprise environments and their impact on Citrix session behavior
• - Familiarity with Optimus/OptimistDB or similar Windows configuration audit frameworks
• - Scripting proficiency in PowerShell and/or Python — able to write or direct automation for GPO auditing, configuration comparison, and data extraction
• - Experience using AI/LLM tools (e.g., Copilot, Gemini, ChatGPT) in an operational context to analyze configuration data, surface recommendations, and cross-reference knowledge bases at scale
• - Citrix certification at the CCE-V level or equivalent demonstrated expertise
• - Healthcare IT or managed services experience — particularly environments running Allscripts/Altera applications (Sunrise, Paragon, TouchWorks, Denali) — is highly desirable