Citrix Cloud Engineer (W2) at Stellent IT LLC Raleigh, NC

Stellent IT LLC

Raleigh (NC)

On-site

USD 90,000 - 120,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Stellent IT LLC is seeking a Citrix Cloud Engineer for a 6+ month contract in Raleigh, North Carolina. The role involves maintaining multiple customer environments, handling crisis management, and providing superior customer service. Ideal candidates will have a Bachelor's degree in a related discipline and at least 2 years of relevant experience, with familiarity in Citrix and VDI environments. The position requires a willingness to work 24x7 on-call schedules. Join us to deliver solutions with high customer satisfaction!

Qualifications

Bachelor's degree in a related discipline and 2 years of experience in a related field.
Willingness to work on a 24x7 on-call rotation schedule.
Manage VDI environments, including Citrix and AVD.

Responsibilities

Maintain multiple customer environments and manage ticket backlog.
Independently research and learn new materials.
Identify and escalate high-priority issues for crisis management.

Skills

Intermediate Citrix support

Windows Management

Active Directory management

Problem resolution

Customer service

Education

Bachelor's degree in a related discipline

Tools

Citrix XenApp

VMware vSphere

Windows Server

Job description

Citrix Cloud Engineer (W2)

Location: 301 Hillsborough St Suite 1300 Raleigh, North Carolina 27603 OR Cox Footprint (map included) Tues-Thurs onsite at location

Contract: 6+ months

GC/USC Only

Build out services that are critical for customers for Citrix
Citrix Engineer, multiple customer environment, Salesforce.Now, right person to elevate issues, customer first experience, interact with vehicles, phone call systems, engage resources inside and outside, socialize with team, through training and research
Looking to deliver solutions through problem resolution, identify, articulate, walk through resolution, not always on same call but that’s great
Have ability to learn on own, lots of repositories, build skill gap
Work with vendors e.g. Citrix; if a Citrix issue can pass there but would like to work with leads in their D2D
Knowledge mgmt. huge; if not known, earmark to do others will know for the future
Lot of RFCs (requested field changes/change mgmt.) to increase and review with others to make sure applicable
Citrix Certified Associate good starting point but not required but great foundation, actively tackling current issues, not building out, see where experience is. Building helps, but more trouble shooting new issues. Have various OS, various Citrix versions, how they all work, how all tech works. Not network expert, have all information for that make sure risk assessment in place, all testing to go along with that.
Looking for degree with discipline and 6 years in field in general (degree or)
VDI environment, focus a lot on Citrix, on call rotation
Service deck under Citrix, AD, GPO, server roles, global policies, OS and server optimization, performance, memory, PBS storefront director.
Intermediate Citrix, support it, gateways nice to have, enabled for monitoring, MS Services, backups, etc. AVD (azure virtual directory) good to have

What you’ll do:

Maintain multiple customer environments.

Update and manage ticket backlog based on internal policies.

Crisis Management - Identify and escalate any high-priority issues to the next level.

Provide customer‑first experience by utilizing phone calls, emails, and the ticketing system to manage cases.

Effectively engage resources inside and outside of your team to further troubleshoot and resolve issues, including other technical engineers, account teams, or project managers.

Deliver solutions that lead to problem resolution or mitigation with high customer satisfaction.

Independently research and learn new material/ concepts, then share the latest knowledge with the team.

Be able to interface with vendors to achieve resolutions for the customer.

Assist with creating, reviewing, and updating internal Knowledge Base Articles.

Provide technical guidance and mentorship to Skill PODs.

Provide technical reviews for RFCs to other engineers on the team.

Ensure the client(s) environment is fully patched and running compatible components (OS, Apps, VMware Tools, etc.).

Update customer environments to newer Long Term Stable Releases (LTSR), Cumulative Updates (CU), and apply security patches.

To receive, understand, and implement advanced technical procedures: troubleshoot and document.

Minimum Qualifications:

Bachelor's degree in a related discipline and 2 years experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years experience; or 6 years experience in a related field.
Flexibility to work alternative days and shifts as needed.
Manage VDI environments: Citrix, AVD.
Willingness to work on a 24x7 on‑call rotation schedule.
Certificates: CCA‑V.

Technology:

Advanced Windows Management:

• Active Directory – Server roles (installation, configuration, and management), object management, group management, GPOs, DNS, DHCP, replication, IIS, FSMO.

• OS Optimization.

• Server Optimization – Performance monitoring, investigation, and remediation (memory, CPU, disk, I/O, AV management, scheduled maintenance, etc.).

• GPO Optimization.

• Log analysis.

Intermediate Citrix (XenApp) LTSR 1912, 2203:

• Log analysis.

• PVS, Storefront, Director, Session Host, Base Image, NetScaler, UPM, Citrix Policies.

Advanced RDS:

• RDS Gateway, certificates, hosts, etc.

• Ability to manage, renew, monitor, & configure certificates on multiple platforms.

• Understanding of cybersecurity concepts – CVE remediation, environment hardening, etc.

Preferred Qualifications: