Expert Network Operations Lead

Patronus AI, Inc.; San Francisco (CA); On-site; USD 115,000 - 225,000; Full time

Benefits offered by this job

Competitive salary and equity packages

15 days paid vacation per annum

Parental & sick leave

Health, dental, and vision insurance

401(k) plan + matching

In-office lunch & dinner

Whoop band

Monthly meal stipend

Monthly health and wellness stipend

Equinox membership

Global offsites

Job summary

Patronus AI is seeking an Expert Operations Manager based in our San Francisco headquarters to own the end-to-end lifecycle of subject matter experts for our simulation environments. You will source, vet, onboard, engage, and pay experts, partnering with our research and delivery teams to ensure credible environments for frontier models.

This highly autonomous role requires in-office attendance five days a week and a compensation package including base salary, equity, and benefits.

Qualifications

• Bachelor’s degree in Business, Operations, Economics, Engineering, or a related field, or equivalent practical experience.

Responsibilities

• Own the expert lifecycle end to end, from sourcing and outreach through screening, contracting, onboarding, engagement, and retention.
• Design and run the vetting process that qualifies every expert before they work with our research team, and continuously improve it based on how well it predicts delivered quality.
• Build sourcing strategies suited to senior and licensed professionals, across registries, associations, alumni networks, referrals, and vendor partners.
• Partner with research and delivery leads to define the expertise each environment requires and match the right experts to each project.
• Manage day-to-day engagements with experts, including assigning work, reviewing submissions against quality standards, resolving blockers, and approving payment.
• Own the quality and incentive systems for the expert community, including scoring rubrics, peer review, bonuses, and ongoing calibration.
• Instrument and report on the funnel, tracking conversion, time in stage, cost per onboarded expert, responsiveness, and retention, and using that data to decide where to invest next.
• Turn recurring operational work into repeatable processes, documentation, and tooling that increase the number of experts supported per internal headcount.

Skills

Excellent written and verbal comms

Highly analytical

Hands-on automation

Ambiguity tolerance

Education

Bachelor’s degree in Business, Operations, Economics, Engineering, or related field

Tools

AI tooling experience

Job description

Patronus AI is seeking an Expert Operations Manager based in our San Francisco headquarters to own the end-to-end lifecycle of subject matter experts for our simulation environments. You will source, vet, onboard, engage, and pay experts, partnering with our research and delivery teams to ensure credible environments for frontier models.

This highly autonomous role requires in-office attendance five days a week and a compensation package including base salary, equity, and benefits.