Senior Expert Operations Manager - AI Talent & Programs

Patronus AI; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Patronus AI is seeking an Expert Operations Manager to own the end-to-end lifecycle of subject-matter experts behind our simulation environments. You will source, vet, onboard, engage, and pay experts, ensuring alignment with project timelines and research goals.

Based in our San Francisco headquarters, this role requires in-office attendance five days a week and a proactive, data-driven mindset to build scalable processes, manage vendor relationships, and continuously improve qualification and

Qualifications

• Bachelor's degree in Business, Operations, Economics, Engineering, or a related field, or equivalent practical experience.
• 4+ years in expert networks, AI data and evaluation companies, marketplace or talent operations, or professional services resourcing, with ownership of both throughput and quality.
• Proven track record of building an operational funnel from the ground up and instrumenting it, using data to identify and remove bottlenecks.
• Highly analytical, with experience defining KPIs, building dashboards, and making resourcing decisions from data.
• Excellent written and verbal communication, with the ability to engage credibly with senior professionals across unfamiliar domains.
• Comfortable operating in ambiguity and building structure where none exists, with a hands-on mentality and a strong bias toward action and automation.
• Experience working with contractors or licensed professionals, including contracting, onboarding, and payments, is a plus.
• Comfort using AI tools to do real operational work is a must.
• Good character, integrity, and respect for others!

Responsibilities

• Own the expert lifecycle end to end, from sourcing and outreach through screening, contracting, onboarding, engagement, and retention.
• Design and run the vetting process that qualifies every expert before they work with our research team, and continuously improve it based on how well it predicts delivered quality.
• Build sourcing strategies suited to senior and licensed professionals, across registries, associations, alumni networks, referrals, and vendor partners.
• Partner with research and delivery leads to define the expertise each environment requires and match the right experts to each project.
• Manage day-to-day engagements with experts, including assigning work, reviewing submissions against quality standards, resolving blockers, and approving payment.
• Own the quality and incentive systems for the expert community, including scoring rubrics, peer review, bonuses, and ongoing calibration.
• Instrument and report on the funnel, tracking conversion, time in stage, cost per onboarded expert, responsiveness, and retention, and using that data to decide where to invest next.
• Turn recurring operational work into repeatable processes, documentation, and tooling that increase the number of experts supported per internal headcount.

Skills

Operational funnel

KPI dashboards

Data-driven decisions

Automation

Stakeholder communication

Proactive mindset

Problem solving

Quality assurance

Education

Bachelor's degree in Business, Operations, Economics, Engineering, or related field

Job description

Patronus AI is seeking an Expert Operations Manager to own the end-to-end lifecycle of subject-matter experts behind our simulation environments. You will source, vet, onboard, engage, and pay experts, ensuring alignment with project timelines and research goals.

Based in our San Francisco headquarters, this role requires in-office attendance five days a week and a proactive, data-driven mindset to build scalable processes, manage vendor relationships, and continuously improve qualification and