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Ensono is seeking an experienced mainframe support professional to deliver premium services for IMS and related OEM software on z/OS environments. This remote role serves clients across multiple time zones and requires strong customer service skills paired with deep technical knowledge.
You will troubleshoot, install, and coordinate 24/7/365 coverage, focusing on IMS and OEM products, and report to the Senior Manager - Mainframe Systems Programming.
ensono
Posted on September 30, 2026
Remote - United States 12+ years
12+ years
Not specified by the employer
Position Summary Provide premium software support and services to Ensono mainframe clients as they relate to Mainframe IMS systems. Position reports to Senior Manager - Mainframe Systems Programming Key Areas of Focus for this Role Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to IMS and related OEM software products. Provide primary support for reported problems related to IMS and related OEM software products. Provide support on 24 x 7 x 365 basis across multiple time zones. Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).