Experiential Retail Lead — Assistant Store Manager

L'Occitane En Provence; New York (NY); On-site; USD 32,000 - 37,000; Full time

Job summary

L’Occitane Grand Central Station in New York is seeking an Assistant Store Manager to lead a dynamic team and deliver a sensory, people-centered shopping experience. You will collaborate with the Store Manager to coach staff, elevate product knowledge, and ensure exceptional guest service within a busy, brand-driven environment.

The role emphasizes training, fashioning memorable guest moments, and maintaining an inclusive, high-energy store culture in a premier retail location.

Qualifications

• Experience leading teams in retail or hospitality.
• Exceptional guidance and communication skills.
• Innovative approach in sales-focused environments.
• Commitment to customer happiness.
• Familiarity with skincare, body care, fragrance beneficial.
• Prior clienteling experience advantageous.
• Basic technological proficiency required.

Responsibilities

• Create a warm, inviting atmosphere aligned with brand values.
• Provide personalized service to guide guests to products.
• Facilitate regular product knowledge and service training.
• Adapt management approaches to diverse team styles.
• Support staff with guidance and a positive team culture.

Skills

Leadership

Customer Service

Communication

Team Training

Clienteling

Skincare Knowledge

Innovation in Sales

Tech Basics

Job description

L’Occitane Grand Central Station in New York is seeking an Assistant Store Manager to lead a dynamic team and deliver a sensory, people-centered shopping experience. You will collaborate with the Store Manager to coach staff, elevate product knowledge, and ensure exceptional guest service within a busy, brand-driven environment.

The role emphasizes training, fashioning memorable guest moments, and maintaining an inclusive, high-energy store culture in a premier retail location.