Experiential Operations Leader

Sloomoo Institute; Tysons (VA); On-site; USD 110,000 - 180,000; Full time

Job summary

Sloomoo Institute is seeking an energetic General Manager to lead the launch and daily operations of our new location, managing a team of 40+ and overseeing slime production alongside guest-facing experiences.

You will drive P&L, budgets, staffing, and SOPs, while upholding our values of joy, accountability, collaboration, and excellence. A hospitality or related degree is preferred, with a strong emphasis on guest experience and team leadership.

Qualifications

• Preferred bachelor’s degree in hospitality, business administration, or related field.
• Experience in operational management within a guest-facing operation.
• Budgetary and line management experience (essential).
• Ability to prioritize the needs of the different departments.
• Excellent time management and organizational skills.
• Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships.
• Ability to build and maintain strong relationships with key consultants and contractors.
• Ability to engage with colleagues in a diplomatic manner.
• Energetic, perceptive, confident problem solver with a good sense of humor.
• Minimum age: 18 years.

Responsibilities

• Full P&L responsibility.
• Develop and manage multi-million-dollar budget, forecast and profitability.
• Manage floor manager, production, retail store manager, and staff.
• Manage procurement and inventory.
• Develop Standard Operating Procedures.
• Ensure staff are following all Standard Operating Procedures.
• Maintain brand integrity throughout the experience.
• Provide leadership and line management to the Sloomoo Inc. team, ensuring staffing is managed across the site.
• Support all operational departments to regularly review their working practices and seek improvements to reduce the likelihood of accidents.
• Maximize guest admissions income from the forecast and work with the senior management team, setting future forecasts and budgets.
• Control Labor spend to ensure we are hitting and exceeding targets.
• Provide a world class guest experience as evidenced by positive survey results.
• Provide an engaging and rewarding workplace for all employees with a competitive retention rate and proven promotion.
• Meet (and exceed) projected guest count and projections.
• Creation and implementation of improvements for guest satisfaction, employee experience and revenue growth.
• Data Driven - use data to drive your decision making for sales and production.
• Complete accident/incident report with documented follow through and resolution for each accident/incident within 24 hours of the incident.
• Other responsibilities as assigned.

Skills

P&L Management

Budgeting

Operations Leadership

Staff Development

Guest Experience

Education

Bachelor’s degree in Hospitality

Job description

Sloomoo Institute is seeking an energetic General Manager to lead the launch and daily operations of our new location, managing a team of 40+ and overseeing slime production alongside guest-facing experiences.

You will drive P&L, budgets, staffing, and SOPs, while upholding our values of joy, accountability, collaboration, and excellence. A hospitality or related degree is preferred, with a strong emphasis on guest experience and team leadership.