Experiential Brand Home Operations Lead

Bacardi-Martini; United States, Northern America, Americas; On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Flexible work arrangements

Travel discounts

E-learning platforms

Job summary

Bacardi seeks an Operations Manager for the Casa BACARDÍ Brand Home to lead the visitor experience, manage day-to-day operations, and drive financial and customer-service excellence. You will supervise MODs, ensure on-brand staff performance, and collaborate with HR and Administration to maintain safety and quality standards.

The role emphasizes hospitality leadership, operational systems, and guest satisfaction while supporting sustainability, event participation, and brand representation.

Qualifications

• Experience in Hospitality Administration and / or Marketing Strategy.
• Knowledge of SAP / Anchor or Point of Sales software / MS Office / Teams.

Responsibilities

• Oversee daily Visitor Center operations, including experiential, operational, retail, bar, finance and IT systems.
• Directly responsible for overseeing the Managers on Duty (MOD) and their staff.
• Supervise the Managers on Duty team and ensure adequate staffing for safe operations.
• Ensure staff are on-brand, in proper uniform, and delivering high quality customer service.
• Recruit, onboard, train, and appraise Brand Home team members.

Skills

Hospitality administration

Marketing strategy

Education

Bachelor’s in communication

Tools

SAP

Anchor POS

MS Office

Teams

Job description

Bacardi seeks an Operations Manager for the Casa BACARDÍ Brand Home to lead the visitor experience, manage day-to-day operations, and drive financial and customer-service excellence. You will supervise MODs, ensure on-brand staff performance, and collaborate with HR and Administration to maintain safety and quality standards.

The role emphasizes hospitality leadership, operational systems, and guest satisfaction while supporting sustainability, event participation, and brand representation.