Experienced Service Professional

OWL Services; Phoenix (AZ); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay & Per Diem

Company Vehicle & Fuel Card

Health, Dental, and Vision Insurance

Job summary

OWL Services in Phoenix, AZ is seeking a Service Professional IV to repair electronic, hydraulic and mechanical petroleum equipment while delivering top-tier customer service. This role requires daily travel to customer sites and project locations, with a focus on safe, compliant operation.

You will communicate with the dispatch team, document work orders and repairs clearly, and support training of other technicians.

Qualifications

• Education: High School diploma or equivalent.
• Experience: 2+ years of experience in mechanical systems, fuel systems, electrical systems, construction or related repair work.
• Licenses/Certifications: A valid driver’s license and safety certifications; driver’s license and driving record good; formal technical training common.
• Technical Abilities: Electrical knowledge and mechanical abilities; ability to operate mechanical equipment.

Responsibilities

• Repair and service electronic, hydraulic and mechanical petroleum equipment at customer sites.
• Communicate with dispatch; open/close work orders; document repairs.
• Collaborate with other service technicians on servicing, repairing and installing equipment.
• Maintain accuracy of parts inventory and handle transfers/returns.

Skills

Electrical knowledge

Mechanical abilities

Problem solving

Customer service

Education

High School diploma or equivalent

Tools

Mobile apps

Excel

Job description

Who We Are

Seneca Companies, an OWL Services Affiliated Company. OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re‑imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year. OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first‑ever class of awardees in the National EV Charging Recognition Program. Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

Job Title: Service Professional IV

Job Description: To perform repair and service work on electronic, hydraulic and/or mechanical petroleum equipment and products as applicable.

What You’ll Do:

• 50%: Service and repair electronic, hydraulic and mechanical petroleum equipment and any other petroleum equipment in the service field while providing superior customer service to all current and potential customers. Troubleshoot and make repairs to ensure proper operations. Install, program and test newly installed equipment. This position requires daily driving between various customer locations and project sites.
• 20%: Communicate with service dispatch team on the status of work orders and service jobs. Open and close work orders with dispatch team. Provide service repair narratives (written and verbal) for our customers, submit paperwork for time worked and repairs completed in a neat, accurate and timely manner.
• 15%: Collaborate/train with other service technicians on servicing/repairing/installing equipment and other essential functions of the position.
• 10%: Monitor and be accountable for accuracy of parts inventory in service vehicle including, but not limited to, transfers of parts to appropriate jobs and other service techs as applicable as well as returns to warehouse facilities.
• 5%: Other duties as assigned.
• Working Hazards: Works in an environment with potential exposure to fumes, dirt, noise, equipment movement dangers, vibrations, dangerous chemicals/solvents, electrical shock, and inclement temperature extremes.
• Physical/Mental Exertion: Ability to perform heavy physical labor exerting up to 50 pounds of force on an occasional basis and up to 20 pounds of force on a frequent basis performing such tasks as climbing, balancing, stooping, kneeling, crouching, crawling.

What We’re Looking For:

• Education: High School diploma or equivalent.
• Experience: 2+ years of experience in mechanical systems, fuel systems, electrical systems, construction or related repair work.
• Licenses/Certifications: A valid driver’s license, good driving record. Current manufacturer and safety certifications (e.g., Wayne, Gilbarco Veeder Root, Franklin Fueling, LOB) required prior to hire; Wayne certified preferred. The job typically requires completion of a formal technical program and 7+ years of previous experience, or equivalent.
• Technical Abilities: Electrical knowledge and excellent mechanical abilities. Ability to operate mechanical equipment and machines as described.
• Autonomy/Direction: Reports to a supervisor or manager. A wide degree of creativity and latitude is expected. Must make quick decisions in the field without management assistance. Work assignments may be varied and complex. Works independently or as part of a team installing, servicing or repairing equipment at a customer location. Incumbents may suggest modifications of equipment or installation to meet customer requirements. May include training and leading others.
• Tools and Equipment: Ability to perform manual technical, mechanical and service work and equipment operation. Knowledge and experience with computer programs (mobile web‑based applications, basic Microsoft Excel).

Why Choose OWL Services?

• Competitive Pay & Per Diem
• Company Vehicle & Fuel Card
• Health, Dental, and Vision Insurance with optional HSA and FSA
• Paid Time Off including Vacation Time, Sick Days, Personal Days, and Holidays
• Employer‑Paid Short-Term Disability
• 401k with Company Match
• Tuition Reimbursement
• Company Paid Life Insurance
• Free Employee Assistance Program (EAP) and Wellness Program

Requisition #3777