Service Professional IV

Owl Services; Houston (TX); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Company Vehicle

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Short-Term Disability

401k with Company Match

Tuition Reimbursement

Life Insurance

Employee Assistance Program

Wellness Program

Job summary

Seneca Companies Inc., an OWL Services affiliated company, seeks a Service Professional IV to repair and service electronic, hydraulic and mechanical petroleum equipment in the field. The role requires daily travel between customer sites around Houston, 7+ years of related experience, and valid driver’s license with a clean record. OWL Services offers a company vehicle, health/dental/vision, PTO, and training opportunities.

Qualifications

• High School diploma or equivalent.
• 7+ years in mechanical, fuel, electrical systems or related repair.
• Valid driver’s license with clean record; Hazwoper preferred.
• Ability to read tech manuals and use basic Excel.

Responsibilities

• Service and repair petroleum equipment and related systems in the field.
• Communicate with dispatch; open/close work orders; document repairs.
• Collaborate with technicians; train and assist others.
• Manage parts inventory and transfers.
• Perform duties safely in hazardous environments.

Skills

Electrical knowledge

Mechanical skills

Troubleshooting

Customer service

Independent work

Computer literacy

Education

High School diploma or equivalent

Tools

Wayne certification

Gilbarco Veeder-Root certification

Franklin Fueling certification

LOB certification

Job description

Service Professional IV

Full Time Direct Houston, TX, US

Salary Range: $28.00 To $37.00 Annually

Who We Are

This position is with Seneca Companies Inc., an OWL Services Affiliated Company.

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first‑ever class of awardees in the National EV Charging Recognition Program.

Job Description: To perform repair and service work on electronic, hydraulic and/or mechanical petroleum equipment and products as applicable.

What You’ll Do:

• 50%: Service and repair electronic, hydraulic and mechanical petroleum equipment and any other petroleum equipment in the service field while providing superior customer service to all current and potential customers. Troubleshoot and make repairs to ensure proper operations. Install, program and test newly installed equipment. This position requires daily driving between various customer locations and project sites.
• 20%: Communicate with service dispatch team on the status of work orders and service jobs. Open and close work orders with dispatch team. Provide service repair narratives (written and verbal) for our customers, submit paperwork for time worked and repairs completed in a neat, accurate and timely manner.
• 15%: Collaborate/train with other service technicians on servicing/repairing/installing equipment and other essential functions of the position.
• 10%: Monitors and is accountable for accuracy of parts inventory in service vehicle including, but not limited to, transfers of parts to appropriate jobs and other service techs as applicable as well as returns to warehouse facilities.
• 5%: Other duties as assigned.
• Working Hazards: Works in an environment with potential exposure to fumes, dirt, noise, equipment movement dangers, vibrations, dangerous chemical/solvents, electrical shock, and inclement temperature extremes.
• Physical/Mental Exertion: Ability to perform heavy physical labor exerting up to 50 pounds of force on an occasional basis and up to 20 pounds of force on a frequent basis performing such tasks as climbing, balancing, stooping, kneeling, crouching, crawling,

What We’re Looking For:

• Education: High School diploma or equivalent.
• Experience: 7+ years of experience in mechanical systems, fuel systems, electrical systems, construction or related repair work experience is required.
• Licenses/Certifications: A valid driver’s license is required (Class E in MO). Technicians must maintain a good driving record. Current manufacturer and safety certifications (EG: Wayne, Gilbarco Veeder Root, Franklin Fueling, LOB etc.) required prior to hire; Hazwoper and Wayne certified preferred. The job typically requires completion of a formal technical program and 7+ years of previous experience, or equivalent.
• Technical Abilities: Electrical knowledge and excellent mechanical abilities. Ability to operate mechanical equipment and machines as described.
• Autonomy/Direction: Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected. Required to make quick decisions in the field without management assistance. Work assignments may be varied and complex. This employee works independently or as a member of a team installing, servicing or repairing equipment at a customer location. Incumbents may suggest modifications of equipment or installation to meet customer requirements. Work may include training and leading work direction of other technicians Ability to teach and coach junior technicians on proper troubleshooting techniques and is required to make quick decisions in the field without management assistance.
• Tools and Equipment: Ability to perform manual technical, mechanical and service work and equipment operation as described. Knowledge and experience with computer programs (Mobile web-based applications, Basic Microsoft Excel).

Why Choose OWL Services?

• Company Vehicle & Fuel Card
• Health, Dental, and Vision Insurance with optional offerings of HSA and FSA
• Paid Time Off including Vacation Time, Sick Days, Personal Days, and Holidays
• Employer-Paid Short-Term Disability
• 401k with Company Match
• Tuition Reimbursement
• Company Paid Life Insurance
• Free Employee Assistance Program (EAP) and Wellness Program