Service Professional III

OWL Services; Springfield (MO); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Company Vehicle with Fuel Card

Paid Time Off including vacation, sick

401k with Company Match

Tuition Reimbursement

Short-Term Disability

Company Paid Life Insurance

Employee Assistance Program (EAP)

Job summary

Seneca Companies Inc., an OWL Services affiliated company, seeks a Service Professional to maintain, repair, and service petroleum equipment across customer sites. You will drive between locations daily and provide expert technical support to customers.

You will use electrical and mechanical skills to troubleshoot and repair equipment, install and test new units, and document all work accurately. A valid MO driver’s license and safety certifications are required; Hazwoper/Wayne preferred.

Qualifications

• Education: High School diploma or equivalent.
• Experience: 1-5 years in mechanical, fuel, electrical systems or related repair work.
• Licenses/Certifications: Valid MO Class E driver's license; good driving record; manufacturer and safety certs required; Hazwoper/Wayne preferred.
• Technical Abilities: Electrical knowledge and strong mechanical abilities; operate equipment as described.
• Autonomy: Reports to supervisor; can work with limited supervision; coach junior technicians as needed.

Responsibilities

• Service and repair electronic, hydraulic and mechanical petroleum equipment in the field and provide superior customer service.
• Troubleshoot, repair, install, program and test equipment at customer sites; daily driving between locations.
• Communicate status to dispatch; open/close work orders and document work completed.
• Collaborate with techs on servicing/repair/installation.
• Monitor parts inventory and transfers between jobs and warehouse.

Skills

Electrical knowledge

Mechanical abilities

Troubleshooting

Autonomy

Communication

Education

High School diploma or equivalent

Job description

This role is with Seneca Companies Inc., an OWL Services Affiliated Company

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year. OWL Services' companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Job Title: Service Professional

Job Description: Conduct maintenance, repair, and servicing of electronic, hydraulic, and/or mechanical petroleum equipment and products, as required.

What You'll Do:

• 50%: Service and repair electronic, hydraulic and mechanical petroleum equipment and any other petroleum equipment in the service field while providing superior customer service to all current and potential customers. Troubleshoot and make repairs to ensure proper operations. Install, program and test newly installed equipment. This position requires daily driving between various customer locations and project sites.
• 20%: Communicate with service dispatch team on the status of work orders and service jobs. Open and close work orders with dispatch team. Provide service repair narratives (written and verbal) for our customers, submit paperwork for time worked and repairs completed in a neat, accurate and timely manner.
• 15%: Collaborate/train with other service technicians on servicing/repairing/installing equipment and other essential functions of the position.
• 10%: Monitors and is accountable for accuracy of parts inventory in service vehicle including, but not limited to, transfers of parts to appropriate jobs and other service techs as applicable as well as returns to warehouse facilities.
• 5%: Other duties as assigned.
• Working Hazards: Works in an environment with potential exposure to fumes, dirt, noise, equipment movement dangers, vibrations, dangerous chemical/solvents, electrical shock, and inclement temperature extremes.
• Physical/Mental Exertion: Ability to perform heavy physical labor exerting up to 50 pounds of force on an occasional basis and up to 20 pounds of force on a frequent basis performing such tasks as climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, and grasping. Ability to drive for extended periods of time each day with possible overnight stays.

What We're Looking For:

• Education: High School diploma or equivalent.
• Experience: 1-5 years of experience in mechanical systems, fuel systems, electrical systems, construction or related repair work experience is required
• Licenses/Certifications: A valid driver's license is required (Class E in MO). Technicians must maintain a good driving record. Current manufacturer and safety certifications required prior to hire; Hazwoper and Wayne certified preferred.
• Technical Abilities: Electrical knowledge and excellent mechanical abilities. Ability to operate mechanical equipment and machines as described.
• Autonomy/Direction: Typically reports to a supervisor or manager. Expected to work under intermittent supervision. Expected to have efficacy in the field, relying on senior technicians and supervisors less. Ability to teach and coach junior technicians on proper troubleshooting techniques and is required to make quick decisions in the field without management assistance

Why Choose Seneca Companies?

• Competitive Pay & Per Diem
• Company Vehicle with Fuel Card
• Health, Dental, and Vision Insurance with optional offerings of HSA and FSA
• Paid Time Off including Vacation Time, Sick Days, Personal Days, and Holidays
• Employer-Paid Short-Term Disability
• 401k with Company Match
• Tuition Reimbursement
• Company Paid Life Insurance
• Free Employee Assistance Program (EAP) and Wellness Program

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job, and other duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.