Customer-Centric Service Advisor

nucarsouthernne; North Kingstown (RI); On-site; USD 42,000 - 56,000; Full time

Job summary

Nucar Toyota of North Kingstown is seeking a motivated Service Advisor to connect customers with our service team and translate needs into precise repairs and maintenance recommendations. You will manage check-in, repair orders, estimates, and status updates to ensure a smooth, transparent experience for every guest.

In this role you will collaborate with technicians, provide timely updates, and focus on delivering exceptional customer service in a fast-paced dealership environment.

Qualifications

• Strong communication and customer service skills.
• Ability to stay organized and manage multiple customers and priorities.
• Positive, professional attitude and a team-oriented mindset.
• Comfortable working in a fast-paced automotive environment.
• Automotive service or dealership experience is a plus.

Responsibilities

• Welcome customers and identify their vehicle service and repair needs.
• Create and manage repair orders from check-in through vehicle delivery.
• Communicate recommended maintenance and repairs clearly and professionally.
• Provide estimates and keep customers updated on repair status and timelines.
• Work closely with technicians and the service team to keep work moving efficiently.
• Build lasting customer relationships through follow-up and exceptional service.
• Help drive service department performance while maintaining a customer-first approach.

Skills

Customer service

Communication

Organization

Team-oriented

Auto dealership experience

Driver's license

Job description

Nucar Toyota of North Kingstown is seeking a motivated Service Advisor to connect customers with our service team and translate needs into precise repairs and maintenance recommendations. You will manage check-in, repair orders, estimates, and status updates to ensure a smooth, transparent experience for every guest.

In this role you will collaborate with technicians, provide timely updates, and focus on delivering exceptional customer service in a fast-paced dealership environment.