Experienced Service Advisor - Luxury Auto, Great Benefits

Lyon-Waugh Auto Group; Peabody (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

401(k) with company match

Career growth within Lyon-Waugh

Paid time off (vacation, holidays, etc

Referral bonus

Longevity bonuses

Employee discounts

Event tickets

Job summary

BMW of Peabody, part of the Lyon-Waugh Auto Group, is seeking an experienced Service Advisor to join our service team full-time. The ideal candidate has prior service advisor experience, delivers exceptional customer care, and thrives in a fast-paced automotive environment.

Schedule: Monday–Friday 7am–5pm with rotating Saturdays. You will greet clients, review history, recommend needed services, coordinate with technicians, and ensure repairs are completed to the highest standards while

Qualifications

• Minimum 3 years' experience as a service writer; luxury automotive a plus.
• Valid driver's license in good standing and a clean driving record.

Responsibilities

• Greet clients and ensure they receive prompt service.
• Refer to service history, inspect vehicle, and recommend additional needed service to clients.
• Promote the sales of appropriate services, parts and accessories by thoroughly understanding the product and service lines.
• Ensure new and used car warranty repairs by approving adjustments within standard warranty periods.
• Coordinate with the Service Manager, Shop Dispatcher or other service personnel and communicate with clients and technicians regarding repair work.
• Check on progress of repairs throughout the day. Contact clients regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and receive proper authorization before any additional repairs are performed.
• Ensure requested vehicle repairs and services are performed correctly upon completion by inspecting the vehicle prior to delivery back to client.
• Establish ongoing consulting relationships with clients by being available during normal hours to answer questions, explain additional repairs needed and make subsequent service appointments

Skills

Experience as service advisor

Customer service

Professional communication

Attention to detail

Job description

BMW of Peabody, part of the Lyon-Waugh Auto Group, is seeking an experienced Service Advisor to join our service team full-time. The ideal candidate has prior service advisor experience, delivers exceptional customer care, and thrives in a fast-paced automotive environment.

Schedule: Monday–Friday 7am–5pm with rotating Saturdays. You will greet clients, review history, recommend needed services, coordinate with technicians, and ensure repairs are completed to the highest standards while