Experienced Service Advisor: High-Volume Auto Service

Rountreemooreford; Fruitland Park (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

Morgan Auto Group in Leesburg, FL, is seeking an Experienced Service Advisor to join our team. The role supports a busy service department, delivering customer-focused automotive service, accurate estimates, and timely communication.

On-site, full-time position with growth opportunities and comprehensive benefits. Requirements include Reynolds experience, at least 2 years as a Service Advisor, and familiarity with service contracts and CSI processes.

Qualifications

• Must have Reynolds experience.
• Minimum of 2 years' experience as a Service Advisor.
• Experience with service contracts.
• Good CSI experience.
• Experience in a high-volume shop, managing workload and customer experience.

Responsibilities

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

Skills

Reynolds experience

Service advisor experience

Customer service

Job description

Morgan Auto Group in Leesburg, FL, is seeking an Experienced Service Advisor to join our team. The role supports a busy service department, delivering customer-focused automotive service, accurate estimates, and timely communication.

On-site, full-time position with growth opportunities and comprehensive benefits. Requirements include Reynolds experience, at least 2 years as a Service Advisor, and familiarity with service contracts and CSI processes.