Experienced Service Advisor — Four-Day Workweek

Pohanka Honda Of Fredericksburg; Fredericksburg (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental

Life and Disability

401K with Company Contribution

Paid Vacation

Paid Personal Leave

Paid Holidays

Bonus Programs

Vehicle Purchase Programs

Job summary

Pohanka Honda of Fredericksburg is seeking an experienced Service Advisor to join our team. You will greet customers, gather vehicle information, and clearly report symptoms while recommending maintenance based on vehicle history.

This role emphasizes delivering a positive customer experience in a clean, safe environment with a four-day work week option. We offer a comprehensive benefits package and opportunities to grow with a respected regional dealer group.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor or related role is a plus.
• Excellent communication skills and a positive personality.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history.
• Prepare a complete and accurate labor and parts cost estimate; establish follow up times.
• Monitor the progress of each vehicle and update customers frequently.
• Verify final invoice reconciles with work performed.
• Explain all completed work and charges to customers.

Skills

Customer Service

Communication Skills

Positive attitude

Integrity

Job description

Pohanka Honda of Fredericksburg is seeking an experienced Service Advisor to join our team. You will greet customers, gather vehicle information, and clearly report symptoms while recommending maintenance based on vehicle history.

This role emphasizes delivering a positive customer experience in a clean, safe environment with a four-day work week option. We offer a comprehensive benefits package and opportunities to grow with a respected regional dealer group.