Experienced Service Advisor: Flexible Hours & Growth

Lithia-Ford-Lincoln-of-Bois; Boise (ID); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Ford Lincoln of Boise is seeking an Experienced Service Advisor to greet customers promptly, document concerns, translate them into repair orders, and communicate recommended services clearly. You will coordinate with technicians and provide status updates to ensure timely work and a high CSI score.

You will coordinate with technicians to ensure timely and quality work, deliver an exceptional customer experience that drives retention and CSI scores, and enjoy a comprehensive benefits

Qualifications

• Experience in a Service Writing Advisor role preferred.
• 5+ years in a service writing or advisory capacity.
• CDK experience helpful.

Responsibilities

• Greet customers promptly and professionally, building trust.
• Document concerns and translate them into repair orders.
• Communicate recommended services clearly and confidently.
• Provide regular updates on repair status and timelines.
• Coordinate with technicians to ensure timely, quality work.

Skills

Time management

Typing

Cost calculation

Computer skills

Education

High School diploma or equivalent

Tools

CDK

Job description

Lithia Ford Lincoln of Boise is seeking an Experienced Service Advisor to greet customers promptly, document concerns, translate them into repair orders, and communicate recommended services clearly. You will coordinate with technicians and provide status updates to ensure timely work and a high CSI score.

You will coordinate with technicians to ensure timely and quality work, deliver an exceptional customer experience that drives retention and CSI scores, and enjoy a comprehensive benefits