Service Advisor

Lithia & Driveway; Boise (ID); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision plans

Paid holidays & PTO

Short- and long-term disability

Paid life insurance

401(k) retirement plan

Employee stock purchase plan

Lithia Learning Center

Vehicle purchase discounts

Wellness programs

Job summary

Lithia & Driveway in Boise, Idaho is looking for a Service Advisor to greet customers, assess their needs, and communicate effectively with technicians.

This role requires 5+ years of experience and strong time-management skills. The position offers competitive pay ranging from $70,000 to $100,000, along with benefits like medical, dental, and a 401(k) retirement plan.

Qualifications

• 5+ years of experience in a service writing advisor role.
• Acceptable driving record and a valid driver’s license in your state of residence.
• Veterans encouraged to apply.

Responsibilities

• Present a friendly, professional greeting to customers.
• Communicate between customers and technicians.
• Ensure customer needs and services are understood.

Skills

Excellent communication skills

Strong time-management skills

Efficient typing

Basic computer skills

Basic cost-calculation skills

Education

High School graduate or equivalent

Job description

About Our Shop

• Service Department open Monday‑Friday 7 am‑6 pm and Saturdays 7 am‑5 pm.
• Busy Service Department: Central Dispatch with 8 Advisors, average 4,000 repair orders, usually 2‑3 days’ worth in the dispatch office.
• 44 bays plus 8 quick‑lube racks (≈1 bay per technician, some high producers handle 2).
• Highly qualified parts team and parts staging area organized by repair order.
• Parts runners deliver parts for active jobs; porters assist with moving vehicles in and out of bays.
• State‑of‑the‑art shop equipment, all Ford specialty tools, heated shop with swamp coolers, high‑speed doors and updated LED lighting.
• Professional and fun work environment—techs support each other, fast‑paced yet easy‑going, family‑friendly.
• Supportive leadership; manager is detail‑oriented, customer‑first, and promotes a family culture.
• Service Advisor pay: commission‑based, $70,000 – $100,000.

Service Advisor Responsibilities

The Service Advisor presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. They serve as the communicator between customer and technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Qualifications

• 5+ years of experience in a service writing advisor role.
• Excellent communication skills.
• Strong time‑management skills.
• Efficient typing for entering repair orders.
• Basic computer and cost‑calculation skills.
• Acceptable driving record and a valid driver’s license in your state of residence.
• Veterans encouraged to apply.

Benefits

• Competitive pay.
• Medical, dental and vision plans.
• Paid holidays & PTO.
• Short‑ and long‑term disability.
• Paid life insurance.

401(k) retirement plan.

Employee stock purchase plan.

Lithia Learning Center.

Vehicle purchase discounts.

Wellness programs.

High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.