Experienced Service Advisor

Roberson Motors; Salem (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

Roberson Motors is seeking a dedicated Service Advisor to join their elite team. This full-time position involves greeting customers, preparing service orders, and advising on vehicle maintenance. Ideal candidates should have strong customer service skills and a working knowledge of vehicle mechanics, along with the ability to thrive in a fast-paced environment. Benefits include health insurance, paid time off, and a 401(k) plan.

Benefits

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Qualifications

• Previous experience preferred in a related role.
• Must be 18 years or older and have a valid driver's license.
• Ability to communicate well with customers and staff.

Responsibilities

• Greet customers and gather vehicle information.
• Prepare repair orders and provide cost estimates.
• Communicate with customers about service progress and repair details.

Skills

Customer Service Skills

Vehicle Mechanics

Multi-tasking

Computer Proficiency

Communication

Job description

Job description

Career minded individuals needed for a first class Service Advisor position at Roberson Motors. If you are looking for an opportunity to have a career with excellent pay and benefits, and you feel you have what it takes to be on the best elite service team in the business, then apply to us through this ad! Roberson Motors is a full-service Chrysler-Dodge-Jeep-Ram dealership servicing all makes and models. We are a high volume shop located in the heart of theWillamette Valley.

**Wage to be discussed in interview - will vary depending upon experience**

Essential Job Duties:

• Greets customers in a timely and professional manner and begins gathering vehicle information.
• Perform vehicle walk around with customer and note any damage to vehicle before taking it into the service department
• Advises customers about necessary service for routine maintenance
• Prepares repair orders that show breakdown of recommended services, including time, cost and labor estimates for service work
• Provides complete and accurate written cost estimate for parts and labor
• Works with dispatch to establish promised time and follows repair progress throughout the day, informing customers of any changes to promise time
• Explains work performed and repair order charges to the customer, gains customer authorization prior to work performed
• Writes brief description of customer concern(s) on repair order that can be easily understood by the technician, helping them to locate problems
• Handles customer complaints

Job Requirements:

• Previous experience preferred
• Working knowledge of vehicle mechanics necessary
• Must have great customer service skills and ability to multi-taskeffectively
• Must be proficient at using a computer, as well as ability to read, write and perform basic math
• Ability to work and communicate well with people
• Ability to work with customers, technicians and sales staff in a professional and courteous manner
• Friendly, patient, and team player
• Dependable
• Must be 18 years or older
• Valid driver's license with clean driving record
• Must be authorized to work in the US

Full-time position

Benefits Included:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Schedule: Monday to Friday