Experienced Service Advisor

Krause Auto Group; Anderson (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

Krause Auto Group is seeking an experienced Main Shop Service Advisor to provide exceptional customer service and oversee operations in their busy automotive shop. The ideal candidate will have strong communication and time management skills, with at least 2 years of experience in a similar role. Benefits include free health insurance, competitive pay, and opportunities for career advancement in a supportive, family-owned environment.

Benefits

Free Health Insurance option Available

Dental, and Vision Insurance Available

401k with company matching contribution available

Paid Training

Immediate PTO Days upon hire start date

Career advancement opportunities

Employee Discounts on products and services

Qualifications

• Minimum 2 years of Automotive Service Advisor experience required.
• Strong record of positive customer satisfaction results.
• Professional, well-groomed personal appearance.

Responsibilities

• Oversee service orders and ensure customers receive prompt service.
• Provide concierge support for all inquiries, ensuring a positive customer experience.
• Maintain daily inventory of technicians' time and distribute work efficiently.

Skills

Communication

Time management

Team oriented

Customer service

Tools

CDK

Job description

At Anderson Ford we are looking for an experienced Main Shop Service Advisor. We are a large facility that includes aQuicklane and Body Shop. We are locally owned and operated and have partnerships with many local charities and community organizations.

Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio!

What we offer:

• Free Health Insurance option Available
• Dental, and Vision Insurance Available
• Short and Long Term Disability Insurance
• 401k with company matching contribution available
• Earned Paid Vacations and Holiday Pay
• Immediate PTO Days upon hire start date
• Employee appreciation celebrations
• Career advancement opportunities, promote from within
• Employee Discounts onproducts and services
• Family owned and operated
• Long term job security
• Competitive pay and bonus structure
• Paid Training

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Minimum of 2 years of Automotive Service Advisor experience required
• CDK Experience a Plus
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.