Experienced Service Advisor

Lithia & Driveway; Klamath Falls (OR); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Paid Holidays

401(k) Retirement Plan

Employee Stock Purchase Plan

Wellness Programs

Vehicle Purchase Discounts

Job summary

Lithia Chrysler Jeep Dodge of Klamath Falls is hiring a Service Advisor to join our busy service drive. You will build strong customer relationships, communicate service needs and costs, and guide owners through the ownership experience in a fast-paced dealership setting.

We offer commission-based pay with base and incentives, and weekend availability may be required. If you are detail-oriented, have solid communication skills, and thrive in a team environment, we want to meet you.

Qualifications

• 2 years prior Service Advisor experience required.
• Typing – ability to type efficiently to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Acceptable driving record and a valid drivers license in your state of residence.
• Reliable and ready to work with strong attention to detail and urgency.
• Excellent communication skills and basic computer skills.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner following ITC standards.
• Follow the ICC process.
• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Explain what needs to be done, cost and service completion timeline.
• Offer a multi-point inspection and provide accurate estimates.
• Obtain approval to review inspection findings and prices.
• Dispatch repair orders to technicians following policy and cost controls.
• Communicate with technicians to understand services required.
• Follow-up with customers during repair/servicing to update status and ensure a complete Sales 2 Service process.

Skills

2 years Service Advisor experience

Excellent communication

Attention to detail

Sense of urgency

Reliable / punctual

Typing

Basic computer skills

Mathematics for costs and change

Valid drivers license

Education

High School diploma or equivalent

Job description

Dealership

L0020 Lithia Chrysler Jeep Dodge of Klamath Falls

Now Hiring: Service Advisor

• Pay: Commission pay plan with base and incentives
• Schedule: Weekend availability required, schedule TBD

Why Join Our Team?

Are you an experienced Service Advisor looking for your next opportunity? We're looking for a motivated professional who excels at building customer relationships, managing a busy service drive, and delivering an exceptional ownership experience. If you're motivated by customer satisfaction, enjoy working alongside skilled technicians, and thrive in a fast-paced dealership environment, we'd love to meet you.

What You'll Do

• Answer incoming telephone calls in a friendly and professional manner following Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process.
• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Offer a multi-point inspection.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Dispatch repair orders to technicians following department dispatch policy and using cost control methods.
• Communicate with technicians to gain clear understanding of services required and or performed.
• Follow-up with customer during repair/servicing of vehicle so they are aware of status.Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

What You'll Bring

• 2 years Prior Service Advisor experience required
• Reliable, shows up ready to work
• Strong attention to detail
• Sense of urgency
• Excellent communication
• Basic computer skills
• Typing – ability to type efficiently in order to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.