Experienced Service Advisor

Dana Meyer Auto Care; Albany (CA); On-site; USD 42,000 - 70,000; Full time

Job summary

Dana Meyer Auto Care is seeking an experienced Automotive Service Advisor who puts customers first. The ideal candidate will have prior service advisory experience, excellent communication, and a calm, organized approach to managing estimates and follow-ups.

Join a shop that values teamwork, trust with customers, and a commitment to delivering a great experience from the first phone call to the final handoff.

Qualifications

• Previous experience as a Service Advisor is required.
• Strong communication and customer service skills.
• Ability to explain repairs and maintenance to customers clearly.
• Ability to manage estimates, approvals, updates, and follow-ups.
• Organized, dependable, and able to stay calm when busy.
• Team player who respects technicians.
• Pride in creating a great customer experience from first phone call to handoff.

Responsibilities

• Manage estimates, approvals, updates, and follow-up while keeping the customer informed.
• Explain repairs and maintenance to customers in an understandable way.
• Collaborate with technicians to ensure accurate communication and service delivery.
• Focus on delivering a positive customer experience from initial contact to final handoff.

Skills

Service Advisor experience

Communication

Customer service

Explain repairs clearly

Organization

Calm under pressure

Team player

Customer experience

Job description

Experienced Automotive Service Advisor

We’re looking for an experienced Service Advisor who believes taking care of the customer comes first.

We’re an independent repair shop that takes pride in doing things the right way — for our customers, our technicians, and our team. We’re looking for someone who already understands the service advisor role and wants to work with a group of people who share that same mindset.

What We’re Looking For

• Previous experience as a Service Advisor is required
• Strong communication and customer service skills
• Someone who knows how to build trust with customers, not pressure them
• Comfortable explaining repairs and maintenance in a way customers can understand
• Able to manage estimates, approvals, updates, and follow-up while keeping the customer informed
• Organized, dependable, and able to stay calm when the shop gets busy
• A team player who respects technicians and understands that great results come from working together
• Someone who takes pride in creating a great customer experience from the first phone call to the final handoff

What Matters Most to Us

We want our customers to feel like someone is genuinely looking out for them.

That means listening to what they need, communicating clearly, setting the right expectations, and making sure they leave feeling taken care of — even when the repair itself isn't what they wanted to hear.

We also believe in taking care of each other. Our advisors, technicians, and support staff work as a team, and we're looking for someone who wants to contribute to that kind of environment.

If You're an Experienced Advisor Who...

• Enjoys helping people
• Takes ownership of the customer experience
• Wants customers to come back because they trust you
• Knows how to recommend necessary work without being pushy
• Communicates well with both customers and technicians
• Wants to be part of a team that actually cares about doing a good job

We’d like to meet you.

If you're looking for a place where experience is valued, customers are treated like people, and the whole team works toward the same goal, we'd love to hear from you.