Experienced Residential Program Manager/Direct Care Professional

Precious Home Care LLC; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

Precious Home Care LLC in Washington, DC is seeking a Program Manager to oversee daily operations of our residential program, supervise staff, and coordinate services for youth while ensuring licensing compliance.

This role serves as a primary liaison among staff, schools, families, therapists, and state agencies, advocating for youth, reviewing records, coordinating transportation, and guiding safety and performance across the team.

Qualifications

• 3+ years in residential care, behavioral health, or youth programs.
• Strong leadership and organizational skills.
• Ability to coordinate with multiple agencies and professionals.
• Valid First Aid/CPR certification.
• Valid driver's license and ability to transport youth.

Responsibilities

• Oversee daily residential program operations and supervise staff.
• Review records, data, and logs for accuracy and completeness.
• Coordinate nurse delegation services and medical needs as required.
• Advocate for youth at IEP meetings and with families and schools.
• Coordinate with state agencies and ensure regulatory compliance.
• Train and support new hires; maintain program records.
• Be available for licensing visits and urgent matters within 30 minutes.

Skills

Leadership

Organizational skills

Stakeholder management

Communication

Driver's license

Education

First Aid/CPR certification

Job description

Job DescriptionJob DescriptionThe Program Manager oversees the daily operations of the residential program , supervises staff, coordinates services for youth, and ensures the program operates in compliance with licensing and agency standards.This role serves as a primary liaison between staff, schools, families, therapists, and state agencies while advocating for the youth in our care.

Program Operations

• Coordinate and oversee daily residential program operations
• Supervise direct care staff and assign staff to youth as needed
• Review shift notes, ABC data, and caregiver logs for accuracy and completeness
• Respond to staff questions, concerns, and operational needs
• Ensure program compliance with Washington Administrative Codes (WACs) and licensing requirements
• Maintain house organization including inventory, groceries, and weekly menus
• Conduct fire drills and safety checks
• Monitor house maintenance and communicate with landlords when necessary

Youth Advocacy & Coordination

• Attend IEP meetings and advocate for youth in school settings
• Communicate regularly with IEP case managers, teachers, and school transportation
• Coordinate doctor appointments and medical care
• Transport youth to appointments when necessary
• Maintain communication with parents or guardians and ensure engagement plans are followed
• Coordinate with behavior specialists regarding behavioral needs
• Plan and support community inclusion activities

Medical & Documentation

• Review Medication Administration Records (MAR)
• Order medications as needed
• Coordinate nurse delegation services
• Maintain accurate and up-to-date youth filesComplete and submit incident reports
• Prepare and submit referral packets (acceptance or denial)

Agency & Compliance Communication

• Communicate and attend meetings with DDCS and other state agencies
• Maintain familiarity with state licensing requirements and regulations
• Complete Quarterly Reports and IISP updates
• Ensure documentation meets agency and state standards

Staff Support & Administration

• Train and guide new hires including 30-hour onboarding checklists
• Maintain archived records and program binders
• Ensure staff documentation is complete and compliant
• Support team development and staff performance

Licensing & Availability

• Be available by phone or in person when needed
• Be available within 30 minutes for licensing visits or urgent matters

Minimum Qualifications

• 3+ years experience working with adults, youth or children in a residential care, behavioral health, social services, or youth programs
• Strong leadership and organizational skills
• Ability to work with multiple agencies and professionals
• Valid First Aid/CPR certification
• Valid driver's license and ability to transport youth

Additional Responsibilities

Program Managers may also assist with:

• Supervising youth during activities and daily routines
• Supporting youth with hygiene, meals, and daily living skills when necessary
• Transportation to school, family visits, and appointments
• Maintaining a safe, clean, and structured environment

Why Work With Precious Home Care

• Leadership opportunity within a growing organization
• Ability to make a direct impact in the lives of youth
• Supportive leadership team
• Opportunity for professional growth