Residential Case Manager

Chapter247; Anderson (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Chapter247 seeks a Residential Manager to lead a residential treatment unit serving youth with complex needs. You will oversee staff, daily operations, safety, and treatment implementation, ensuring trauma-informed, person-centered care.

The role emphasizes supervision, documentation, and collaboration with families and multidisciplinary teams to promote positive outcomes and continuity of care.

Qualifications

• Experience supervising direct support professionals or similar staff.
• Ability to implement treatment plans and crisis plans with fidelity.
• Strong communication and collaboration with families and interdisciplinary teams.

Responsibilities

• Provide leadership and supervision of DSPs, set expectations and assess performance.
• Oversee daily residential operations, staffing, schedules, and safety.
• Ensure adherence to treatment plans, crisis plans, and physician recommendations.
• Coordinate admissions/discharges and maintain documentation quality.
• Monitor progress and communicate concerns to the treatment team.

Skills

Staff supervision

Leadership

Crisis management

Documentation

Policy compliance

Family collaboration

Job description

Residential Manager — Position Overview

The Residential Manager serves as the operational leader of an assigned residential treatment unit within Cornerstone Youth Residential Services, overseeing the safety, well-being, treatment implementation, and daily operations for up to eight youth with intellectual and developmental disabilities, behavioral health needs, and complex trauma histories. The position promotes a structured, therapeutic, trauma-informed, person-centered environment that supports youth in developing independence, emotional regulation, social skills, adaptive functioning, and individualized treatment goals.

Essential Responsibilities

Leadership & Staff Supervision

• Supervise, coach, mentor, and evaluate DSPs while establishing clear expectations for professionalism, attendance, communication, documentation, resident care, and policy compliance.
• Conduct routine staff observations, provide corrective and positive feedback, identify training needs, and promote teamwork, accountability, and staff development.
• Ensure effective shift-to-shift communication and address staffing or interpersonal concerns promptly.

Residential Operations

• Oversee daily operations, staffing, schedules, routines, transportation, appointments, activities, meals, hygiene, medication routines, school attendance, recreation, and independent-living programming.
• Maintain a safe, clean, organized, therapeutic environment and ensure adequate supplies, equipment, and emergency resources.
• Identify and address operational, maintenance, and safety concerns proactively.

Youth Care & Treatment Implementation

• Oversee daily supervision and individualized care for assigned youth.
• Develop each youth's initial standardized treatment plan and ensure staff consistently implement treatment plans, behavior support plans, crisis plans, safety plans, and physician recommendations.
• Monitor progress, participation, behavioral and developmental changes, and communicate significant concerns to the QIDP and treatment team.
• Protect youth rights and promote dignity, choice, inclusion, cultural responsiveness, and developmentally appropriate care.

Behavioral Support & Crisis Response

• Provide leadership during behavioral and medical emergencies, including aggression, self-injury, elopement, property destruction, suicidal ideation, and other high-risk situations.
• Ensure staff use approved trauma-informed de-escalation and crisis-intervention strategies.
• Review incidents, facilitate post-crisis debriefings, support youth following crises, and collaborate with the QIDP on behavioral trends and treatment needs.

Admissions, Discharges & Transitions

• Coordinate admissions and discharges with Intake, Program leadership, QIDP, Nursing, Clinical Services, families, and external providers.
• Prepare the residential environment, verify required documentation and medical supports, orient youth to the program, and ensure staff understand individualized needs and safety requirements.
• Support discharge planning, documentation, medication reconciliation, belongings, and continuity of care.

Documentation & Quality Assurance

• Review DSP documentation for accuracy, completeness, objectivity, timeliness, and compliance with agency, Medicaid, licensing, and legal requirements.
• Monitor progress notes, communication logs, medication documentation, incident reports, transportation records, visitation documentation, and other required forms.
• Maintain confidentiality and organized records while ensuring the unit remains audit- and inspection-ready.

Family & Interdisciplinary Collaboration

• Maintain professional communication with families, guardians, youth, treatment providers, educators, healthcare professionals, and community stakeholders.
• Participate in treatment reviews, family meetings, staffing meetings, and interdisciplinary planning.
• Promote consistent communication and implementation of treatment recommendations across settings.

Compliance, Safety & Risk Management

• Ensure compliance with agency policies, licensing and accreditation standards, Medicaid requirements, and applicable federal and state laws.
• Monitor health, safety, sanitation, supervision, medication, emergency preparedness, and environmental standards.
• Report abuse, neglect, exploitation, serious incidents, safety concerns, and regulatory violations appropriately and within required timelines.
• Promote continuous quality improvement, ethical decision-making, professional boundaries, and a culture of safety.

Core Leadership Expectations: The Residential Manager models professionalism, accountability, ethical decision-making, servant leadership, compassion, and respect while ensuring staff are supported, youth are empowered, and high-quality services remain the highest priority.