Experienced Residential Program ManagerDirect Care Professional

Precious Home Care LLC; Tacoma (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Leadership opportunity within a growing organization

Supportive leadership team

Opportunity for professional growth

Job summary

A leading care provider in Tacoma is seeking a Program Manager to oversee daily operations of a residential program for youth. This role includes supervising staff, coordinating medical care, and ensuring compliance with standards. The ideal candidate will have over 3 years of experience with children in a care setting, strong leadership skills, and the ability to advocate for youth. Join a supportive team that values professional growth and makes a direct impact in the lives of youth.

Qualifications

• 3+ years of experience working with youth or children in a residential or behavioral health setting.
• Experience in social services or youth programs is a plus.

Responsibilities

• Oversee daily operations of the residential program and supervise staff.
• Serve as a liaison between staff, schools, families, and state agencies.
• Advocate for youth needs and coordinate services.

Skills

Strong leadership

Organizational skills

Ability to work with multiple agencies

First Aid/CPR certification

Valid driver's license

Job description

The Program Manager oversees the daily operations of the residential program, supervises staff, coordinates services for youth, and ensures the program operates in compliance with licensing and agency standards.

This role serves as a primary liaison between staff, schools, families, therapists, and state agencies while advocating for the youth in our care.

Program Operations

• Coordinate and oversee daily residential program operations
• Supervise direct care staff and assign staff to youth as needed
• Review shift notes, ABC data, and caregiver logs for accuracy and completeness
• Respond to staff questions, concerns, and operational needs
• Ensure program compliance with Washington Administrative Codes (WACs) and licensing requirements
• Maintain house organization including inventory, groceries, and weekly menus
• Conduct fire drills and safety checks
• Monitor house maintenance and communicate with landlords when necessary

Youth Advocacy & Coordination

• Attend IEP meetings and advocate for youth in school settings
• Communicate regularly with IEP case managers, teachers, and school transportation
• Coordinate doctor appointments and medical care
• Transport youth to appointments when necessary
• Maintain communication with parents or guardians and ensure engagement plans are followed
• Coordinate with behavior specialists regarding behavioral needs
• Plan and support community inclusion activities

Medical & Documentation

• Review Medication Administration Records (MAR)
• Order medications as needed
• Coordinate nurse delegation services
• Maintain accurate and up-to-date youth files
• Complete and submit incident reports
• Prepare and submit referral packets (acceptance or denial)

Agency & Compliance Communication

• Communicate and attend meetings with DDCS and other state agencies
• Maintain familiarity with state licensing requirements and regulations
• Complete Quarterly Reports and IISP updates
• Ensure documentation meets agency and state standards

Staff Support & Administration

• Train and guide new hires including 30-hour onboarding checklists
• Maintain archived records and program binders
• Ensure staff documentation is complete and compliant
• Support team development and staff performance

Licensing & Availability

• Be available by phone or in person when needed
• Be available within 30 minutes for licensing visits or urgent matters

Minimum Qualifications

• 3+ years experience working with youth or children
• Experience in residential care, behavioral health, social services, or youth programs
• Strong leadership and organizational skills
• Ability to work with multiple agencies and professionals
• Valid First Aid/CPR certification
• Valid driver’s license and ability to transport youth

Additional Responsibilities

• Program Managers may also assist with:
• Supervising youth during activities and daily routines
• Supporting youth with hygiene, meals, and daily living skills when necessary
• Transportation to school, family visits, and appointments
• Maintaining a safe, clean, and structured environment

Why Work With Precious Home Care

• Leadership opportunity within a growing organization
• Ability to make a direct impact in the lives of youth
• Supportive leadership team
• Opportunity for professional growth